A Field Service Engineer (FSE) is responsible for providing on-site technical support, maintenance, and repair services for a company's products or equipment. The role typically involves traveling to customer locations to diagnose and resolve issues, perform installations, and ensure optimal functioning of products.
Responsibilities:
Installation and Commissioning: Setting up and configuring new equipment or systems at customer sites. This includes ensuring that everything is installed correctly and meets the required specifications.Maintenance and Repairs: Performing regular maintenance to keep equipment in good working condition and conducting repairs when issues arise. This can involve troubleshooting problems, replacing faulty components, and running diagnostics.Technical Support and Training: Providing technical support to customers, both on-site and remotely. This may include offering guidance on how to use equipment properly and conducting training sessions for customer staff.Assisting the Customer services and Tier 2 team providing remote support to engineers globally this will include logging and tracking service calls, troubleshooting issues remotely.Documentation and Reporting: Keeping detailed records of service visits, maintenance activities, and repairs. This includes creating reports on the work performed, parts used, and any recommendations for future service.Customer Interaction: Building and maintaining strong relationships with customers. This involves understanding their needs, answering their questions, and providing exceptional service to ensure customer satisfaction.Upgrades and Modifications: Implementing upgrades or modifications to existing equipment to improve performance or accommodate new requirements. This might include installing software updates or retrofitting hardware components.Safety Compliance: Ensuring that all work is performed in accordance with safety regulations and company policies. This includes following proper procedures to prevent accidents and ensure the safety of both the engineer and the customer.Requirements- At least three years of experience working with computer-based medical devices in a clinical environment.
- Basic understanding of networking, software installation, and system upgrades.
- Experience with API integrations.
- Experience configuring and supporting server environments, including BMX servers and client-hostedservers used to deploy the software.
- Basic knowledge of modern programming languages (e.g., Python, Java Script, or equivalent).
- Self-motivated professional with strong presentation and communication skills, capable of deliveringtechnical demonstrations and training to medical professionals.
- Ability to work primarily remotely, with frequent travel to customer sites for installation, maintenance, and upgrade activities related to medical products.