General information
Reference: 25FUBPTGASAISGTCHI18122
Type: New appointment
Title: Técnico o Técnica de atención al usuario del Área de Infraestructuras y Servicios General
Type of position: FUB
#Tipologia#: PTGAS
Academic year:
Call start:
Call end:
Main Unit Or Service
Description of the post
Description
UVic-UCC is a young and very dynamic university in Central Catalonia, with a special commitment to quality teaching, innovative research and internationalization.
El Área de Infraestructuras y Servicios Generales se ocupa de la gestión de las infraestructuras y nuevas instalaciones; los servicios logísticos de conserjería y mantenimiento; de la atención al usuario, tanto presencialmente como telefónicamente; y otros servicios generales relacionados con la eficiencia y la sostenibilidad de los equipamientos.
Functions And Duties
Personalized counter service: students, teaching staff, administrative staff, and external personnel; provide requested information, channel it, or redirect it to the appropriate departments.
Telephone support for the Telephone Service.
Management of messaging, parcels, and external and internal mail.
Management of space reservations and event organization.
Control and review of the first aid kit.
Management of lost and found items.
Management of keys and access cards for spaces.
Assume functions related to the Infrastructure and General Services Area as delegated by the Supervisor and/or Director.
Collaborate in identifying concierge and maintenance tasks, entering tasks, and monitoring them on the management platform.
Assume functions set out in the Self-Protection Plan.
Carry out basic management tasks for the Infrastructure and General Services Area.
Requirements
Decree on the approval of qualifications of teaching and research staff, and professional service staff
According to Spanish Royal Decree 889/2022 (Reial Decret 889/2022), official recognition of qualifications issued abroad may grant access to regulated professions in Spain.
If you apply for a teaching and research staff (PDI) or 100% research staff (PI) post, and do not have official recognition of the qualification required in the call, you should submit a declaration of equivalence, together with a Spanish translation of your degree certificate. You can also submit your equivalence declaration application, undertaking to submit the official equivalence declaration within 3 years. (Non-compliance will lead to termination of your employment contract, in accordance with Article 49b of Spanish Royal Decree 2/2015 of 23 October, approving the revised text of the Workers' Statute.)
If you apply for a professional service staff post (PTGAS) without official recognition of the university degree required in the call, you should submit a declaration of equivalence, together with a Spanish translation of your degree certificate. You can also submit an equivalence declaration application, undertaking to submit the official equivalence declaration within 3 years. (Non-compliance will lead to termination of your employment contract, in accordance with Article 49b of Spanish Royal Decree 2/2015 of 23 October, approving the revised text of the Workers' Statute.) If you submit a non-university qualification, you should submit an official recognition certificate, conforming to the specific regulations for your country of origin.
Title
Ciclo Formativo de Grado Medio en el ámbito de la administración, ciencias sociales, humanidades o afines
Certification of Level C1 in Catalan or commitment to obtain it.
Accreditation of Level B2 English or commitment to obtain it.
Experience Related To The Job
Experience in communication and customer service
Computer skills at a user level (Word, Excel, databases, etc.)
Knowledge of French
Intermediate level in the use of digital tools
Other Requirements
Merits
Experience in receptionist, telephone operator, and direct customer service tasks.
Ability to interact and work in a team.
Responsible, dynamic person with a pleasant manner.
Higher education qualifications in other related fields (administrative management, marketing, communication, etc.) will be positively valued.
Residence in the local area will be positively considered.
Competencies
Attitude
Initiative
Success orientation
Planning and organisation
Concern for order and quality
Team Management
Teamwork and cooperation
Personal Skills
Self-confidence
Self-control
Organisation
Flexibility and change management
Influencing
Communication
Empathy
User orientation
Thought
Learning and use of knowledge
This job offer includes
Inclusion in the professional group Management and administrative and service staff (PTGAS)
Type of contract: permanent
Total work: 30 hours
Gross salary: 20.254,24 €
Check here the advantages of working at UVic-UCC
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