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Transformation and Optimization Lead Apply locations Santander, Spain Barcelona, Spain time type Full time posted on Posted Today job requisition id R-109914
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Job Description :
Transformation and Optimization Lead
Job Summary
We are seeking a transformative leader to reimagine and optimize our Global TechOps and Support organization, driving high performance teams, breaking silos, and optimizing costs through strategic budget management.
The Transformation and Optimization Lead will develop and implement transformation plans, ensuring alignment with department objectives and strategic priorities. This role will focus on eliminating fragmentation, cultivating high-performance teams, building AI-driven strategies, and managing strategic initiatives focused on identifying and implementing new value streams and cost savings opportunities. The ideal candidate is a strategic thinker with a futuristic mindset, understanding business evolution, capable of designing future-state models, solving complex problems, and transforming global teams to deliver measurable business value. The successful candidate will demonstrate the ability to make independent decisions and lead change initiatives aligned with long-term business strategy and customer-centric outcomes.
Key Responsibilities
Strategic Transformation and Initiative Management
* Design and implement a comprehensive transformation strategy for a unified global operating model, assessing current state and defining future state across locations.
* Develop a roadmap for process optimization, leveraging AI and data-driven insights to enhance efficiency and customer satisfaction.
* Identify industry trends and collaborate with department leaders and stakeholders to recommend changes and improvements.
* Participate in projects to improve performance, efficiency, and effectiveness.
* Lead change management efforts, engaging and supporting all stakeholders through transformation.
* Evaluate, recommend, and implement technology solutions supporting transformation initiatives, including tools and systems.
* Foster a culture of continuous improvement by encouraging feedback, identifying opportunities, and implementing changes accordingly.
High Performance Team Building
* Cultivate and lead high-performing, cross-functional teams focused on innovation, problem-solving, and value creation.
* Make tough decisions that drive strategic goals and operational excellence.
* Foster a culture of accountability, collaboration, and strategic thinking.
AI and Data-Driven Strategies
* Identify and evaluate AI capabilities, developing strategic plans to integrate these technologies into current processes.
* Build and execute AI strategies to enhance support delivery, including predictive analytics, automation, and personalized solutions.
* Leverage data-driven insights to identify customer pain points, optimize workflows, and create scalable solutions.
* Develop team expertise to solve complex customer challenges and translate solutions into value.
Cross-Functional Collaboration and Innovation
* Collaborate with product, engineering, and sales teams to identify innovative customer solutions.
* Leverage partnerships to influence decisions and drive strategic initiatives.
* Create solutions based on analytical thinking, comparing alternatives, and developing innovative solutions.
Cost Optimization and Budget Management
* Collaborate with senior management to develop and implement cost measurement techniques for various cost drivers.
* Establish KPIs and dashboards to monitor costs and enable data-driven decision-making through trend analysis.
Performance Management and MBOs
* Define and implement measurable Management by Objectives (MBOs) to align teams with strategic goals.
* Establish KPIs to track progress, team performance, cost efficiency, and customer satisfaction.
* Continuously optimize team structures, processes, and tools for agility and scalability.
Stakeholder Engagement and Executive Presentations
* Partner with senior leadership to align initiatives with company strategy and customer success.
* Collaborate with global teams to ensure consistent adoption of initiatives.
* Act as a change agent, communicating vision and driving buy-in across the organization.
* Develop presentations to share strategies and recommendations with senior leadership.
Qualifications
* Bachelor’s degree in Business Administration, Management, or a related field (Master’s preferred).
* 10+ years of experience in support, technology operations, or transformation roles in a large global organization, preferably with B2B platform knowledge.
* Proven experience in leading global transformation, strategy execution, change management, and process improvement, with at least 3 years in a managerial or strategic consultant role.
* Project Management or Change Management certification preferred.
* Strong project management skills, including leading cross-functional teams and managing multiple projects.
* Excellent analytical and problem-solving skills, with a data-driven decision-making approach.
* Strategic thinker with a balance of vision and execution skills.
* Good understanding of AI, automation, and data platforms in technical support and platform engineering.
* Experience in setting and managing performance-based goals and team restructuring.
* Effective communication and interpersonal skills to influence and collaborate at all levels.
* Strong leadership qualities and ability to motivate teams during change.
* Results-driven with capacity to make transformational decisions amid complexity and ambiguity.
* Experience in transforming siloed or fragmented support ecosystems into unified models.
* Ability to build high-performing global teams and make tough decisions.
* Passion for solving customer challenges through technology, data, and innovation.
Why work here?
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About Us
Ingram Micro reaches over 90% of the global population, helping businesses grow and supporting various industries with technology. We care deeply for our people and offer growth opportunities. Join us to shape the future through technology.
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