Life at UiPath
The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power.
To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose.
Could that be you?
Your mission
UiPath is seeking a highly motivated and experienced Customer Success Manager to guide our customers through their post sales journeys and AI-powered transformation programs. The successful candidate will be a strategic thinker with a deep understanding of professional services, adoption strategies, organization change management, a track record of delivering impact to customers, and a passion for ensuring our customers achieve their desired outcomes.
This role requires a strong bias towards action, an ability to navigate ambiguity and leadership skills to drive results through other internal & external teams.
What you'll do at UiPath
* Post-Sales Strategy: Own the customer’s overall adoption strategy, building & maintaining the customer’s comprehensive value delivery plan to achieve the stated objectives.
* Post-Sales Account Management: Own, lead & orchestrate end-to-end adoption delivery, from planning to realization, coordinating across the various internal and external workstreams to ensure timely and successful implementation of automation solutions.
* Value Fluency & Management: Understand and advise the customer on how best to define, deliver & realize value that aligns with their stated objectives.
* Operational Excellence: Develop and maintain workstream plans, timelines, and deliverables, and ensure adherence to success milestones.
* Client Engagement: Serve as the primary point of contact for clients, building and nurturing strong relationships. Understand client needs and requirements, collaborate with cross-functional teams to tailor success strategies accordingly.
* Executive Client Relationship Management: Cultivate and sustain strategic relationships with key clients, becoming a trusted advisor on automation strategies.
* Collaborate closely with clients to understand their strategic goals and tailor automation solutions to maximize business impact.
* Operational & Technical Expertise: Possess an understanding of automation technologies and the operational, technical & change management best practices required to execute successfully and drive transformation.
* Innovation and Thought Leadership: Stay abreast of industry trends, emerging technologies, and best practices in automation. Contribute to the development of thought leadership content and share insights with clients to drive innovation.
* Team Collaboration: Collaborate with internal technical teams, sales, and other stakeholders to ensure a unified and customer-centric approach. Communicate client expectations and requirements to the adoption teams. Track and manage execution to plan.
* Issue Resolution: Work closely with clients and internal teams to develop effective solutions to problems.
What you'll bring to the team
* Extensive experience in customer success roles, with a proven track record of driving customer satisfaction, adoption, and retention.
* Previous automation or automation centre of excellence experience would be advantageous.
* Experience with professional services & attach motions for support/services.
* Experience in a high-growth technology company, preferably in the SaaS or RPA space.
* Strong leadership and team-building skills, with the ability to inspire and motivate cross-functional teams.
* Excellent communication and interpersonal skills.
* Data-driven mindset, with the ability to use data to make informed decisions and drive results.
* Strategic thinking and the ability to develop and execute customer success strategies.
* Bachelor's degree in business, technology, or a related field (MBA preferred).
* Fluent in Spanish and English- Portuguese is a high plus.
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