Overview
Description
Do you want to work with exciting customers across all sectors in the industry? If you have a passion for tech, a customer-centric approach and a background in helpdesk support, come and grow your career with us. Thrive in this crucial role!
Oracle is a technology leader that's changing how the world does business and our Customer Success Services (CSS) team supports over 6000 companies around the world.
If you have a passion for innovation in delivering service excellence with a background in SaaS Application support we want you on our team!
Who is Oracle Customer Success Services
Oracle Customer Success Services (CSS) is uniquely positioned to help customers with the most challenging and complex requirements to accelerate innovation in their IT environment and make the most of their investment in Oracle technology.
Oracle SaaS applications unfold their full value when user adoption, business continuity, technical optimization and security are addressed proactively. Thousands of customers around the globe rely on CSS for high performance and the efficient operation of their most critical business processes on Oracle environments. Thousands of domain experts around the world assist and guide customers toward their business goals. Oracle CSS provides tailored support and guidance throughout the Oracle Cloud Applications usage to meet customers' business objectives. We the CSS are expanding the team in Europe to help manage support and enhance our customers experience with Oracle Fusion SaaS and management. As customers grow and mature with their operations we act as the enabler to enhance product adoption and user experience. Our focus on continual service improvement is a key differentiator. As part of the Customer Success Services organization you will get an opportunity in the lifecycle management of the SaaS and PaaS solutions—we would leverage your expertise and creativity to innovate business and IT processes, improve product adoption and other aspects of lifecycle management. You may be engaged in assisting customers in their day-to-day queries, create extensions, enrichments to the implemented product, helping them on their journey to cloud, release management activities for quarterly releases and be a part of the customer business teams to enable them achieve their key business process KPIs.
What you'll do
As a Fusion SaaS HCM Consultant your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales technical and functional customer issues directly with customers.
A main point of contact for customers you are responsible for facilitating customer relationships with Support, Product Management, XLOB and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Fusion SaaS HCM Consultant you will offer strategic support to assure the highest level of customer satisfaction. A focus is to build/use automated technology and instrumentation to diagnose, document and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team routinely sought after to address extremely complex critical customer issues. Services may be frequently provided by on-site customer visits.
The background you should have for this job.
3-5 years experience with Oracle SaaS HCM.
Experience in Oracle HCM modules: Recruiting, Workforce, Compensation, Help Desk, Journeys, Payroll.
Full understanding of HR processes.
Applying and testing of Oracle Updates.
Strong experience in proving support configuration and extension services activities to clients.
Excellent spoken and written English language communication skills.
Ability to work with multiple teams to address client needs.
Demonstrate self-initiative and ability to work independently and unsupervised.
Have hands-on experience in supporting/integrating and extending Oracle SaaS HCM modules.
Expertise in configuring and optimizing applications and understanding of performance tuning techniques.
Additional language in any of the following: Italian, German, French
We also use
Fusion SaaS (All)
Cx Cloud
EPM Cloud / On Prem
#LI-AM3
#LI-Hybrid
Responsibilities
As an Advisory Systems Engineer you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown) critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis you will be expected to work with very limited guidance from management. Further the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.
Qualifications
Career Level - IC4
Required Experience :
Contract
Key Skills
Computer Hardware, Bidding, Corporate Communications, Maintenance Engineering, Arabic English Translation
Employment Type : Full-Time
Experience : years
Vacancy : 1
#J-18808-Ljbffr