MISIONWHAT IS THE TASK OF A DCS?A DCS is the main point of contact between the client and ROIBACK. Their main task is to increase the sales of each client in their portfolio by optimizing online marketing channels and advising on new trends in online marketing, competitiveness, and profitability. Providing high-quality service, addressing issues promptly and accurately, is essential to meet the service levels agreed with ROIBACK.POSITIONWHAT ARE THE FUNCTIONS OF A DCS?Manage the accounts of assigned clients, including:
Help define targets.Monitor sales and service quality targets regularly.Identify the level of account optimization and develop action plans to maximize revenues through direct channels, reporting on progress.Advise on online marketing trends (promotional campaigns, email marketing, SEM, memberships) to maximize ROI.Recommend pricing and revenue management improvements for the direct channel.Implement new value-added products offered by ROIBACK.Address client needs related to marketing changes and coordinate with relevant departments for resolution.Enhance client loyalty by maintaining regular contact through calls and visits, assessing progress and needs.PROFILEWHAT CHARACTERISTICS DOES A DCS NEED TO HAVE?Analytical & Rigorous:
Analyze KPIs (sales, traffic, markets) to detect trends and causes.Knowledgeable about the product/hotel to propose impactful actions.Commercial & Proactive:
Maintain a customer-centric approach, organize work efficiently, prioritize profitable actions, and proactively offer solutions.Interested in Becoming an Expert:
Keep up with trends in the direct channel sector, competition, and destination, and continuously learn about online marketing tools and techniques. Be proficient in ROIBACK tools and products, and capable of training clients in their use.At Roiback - HBX Group, we believe diversity fosters innovation and enhances travel as a force for good. We are committed to creating an inclusive workplace where everyone feels valued and respected, embracing diverse backgrounds, perspectives, and talents. Join us and be part of a team where diversity and equal opportunities truly make a difference.
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