Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries.
Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world‑class expertise covering customer experience and process management, digital solutions and cutting‑edge technologies.
Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.
MISSION OF THE ROLE
The Group IT Program Director reports directly to the Group CIO and plays a key strategic leadership role within the organization. This position is responsible for guiding, coordinating, and ensuring the successful delivery of multiple interdependent IT projects within a cohesive program structure, fully aligned with the Group’s strategic objectives and business priorities, namely profitability and sustainable growth.
The role ensures that all programs are delivered on time, within budget, and within scope, while maximizing business value and measurable P&L impact across all Group entities. Acting as a central point of convergence between business strategy and technical execution, the Group IT Program Director drives alignment, fosters cross‑functional collaboration, and supports the delivery of high‑impact enterprise‑wide initiatives.
RESPONSIBILITIES
1. Program Strategy and Governance
* Define and articulate the program vision and scope in collaboration with Executive Management and Business Sponsors.
* Establish the program structure, identifying constituent projects, their critical interdependencies, and the optimal execution sequence.
* Set up and chair the Program Steering Committee (SteerCo), ensuring transparent communication and effective decision‑making.
* Ensure constant alignment of the program with the corporate strategy and target architectures (Business and IT).
2. Execution and Resource Management
* Oversee the execution of projects within the program, ensuring that each Global Program is sponsored by a regional CIO to get adequate “Buy in” and that Project Managers adhere to methodologies (Agile, Waterfall, Hybrid) and Group standards.
* Manage the overall program budget (CAPEX and OPEX), including fund allocation across different projects and expenditure optimization with EBITDA impact.
* Identify and allocate necessary human and material resources, ensuring a balanced workload and the availability of key skills.
* Establish and monitor Key Performance Indicators (KPIs) and value metrics to assess progress and the achievement of expected benefits.
3. Risk, Dependency, and Change Management
* Identify, analyze, and manage risks and issues at the program level, escalating major concerns to the Steering Committee.
* Actively manage complex interdependencies between the various projects within the program, as well as with other Group programs or initiatives.
* Define and implement the Change Management strategy, ensuring user adoption of new solutions across different entities.
* Manage scope change requests at the program level, assessing their impact on budget, schedule, and benefits.
4. Communication and Leadership
* Serve as the primary point of contact for Executive Sponsors, Business Directors, and the Regional CIOs and country’s CIO within the IT Department regarding the program’s status and performance.
* Lead and coach the team of Project Managers under their responsibility, fostering collaboration and the achievement of common goals.
* Maintain clear, consistent, and tailored communication for the audience (progress reports for the team, synthetic dashboards for management).
REQUIREMENTS
* Master’s degree (or equivalent, e.g., MBA, Engineering School) with a specialization in Information Systems Management or Project Management.
* Minimum 10 to 12 years of IT experience, including at least 5 years in managing complex programs and/or project portfolios on a Group or international scale.
* Professional certification in program management (e.g., PgMP, MSP) or project management (e.g., PMP) is highly desirable.
* Proven expertise in managing complex multi‑project programs, ideally involving system integration (ERP, CRM) or digital transformation.
* Mastery of program and project management methodologies (traditional and Agile/SAFe).
* Solid understanding of business processes (finance, operations, supply chain, etc.) and enterprise architecture.
* Proficiency with planning and portfolio management tools (e.g., MS Project, Jira, Clarity).
* Executive Leadership and the ability to influence high‑level stakeholders without direct hierarchical authority.
* Strategic Vision and results‑orientation, with a strong ability to think beyond individual projects.
* Excellent interpersonal communication, negotiation, and conflict resolution skills.
* Rigor, organization, and ability to manage ambiguity and pressur in a dynamic environment.
* Fluent Professional English is mandatory. Spanish and French nice to have.
SENIORITY LEVEL
* Director
EMPLOYMENT TYPE
* Full‑time
JOB FUNCTION
* Information Technology
* Outsourcing and Offshoring Consulting
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