Farmasi is a family owned beauty, skincare and wellness company based in Turkey with operations in the U.We are one of the fastest growing beauty brands in the network marketing industry. We believe in helping people live their most beautiful lives through high-quality, affordable products. We pride ourselves on excellent customer support and a solid relationship with our Beauty Influencers. C Tuna who started the company over 70 years ago.
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We are looking for a Customer Service Supervisor to be based in Madrid and support our European markets. This role acts as a key operational link between customers and distributors in Europe, the customer service management team in Mexico City, and warehouse operations in Poland.
The position combines hands-on customer service leadership with international coordination. The ideal candidate is structured, proactive, and comfortable working across time zones, systems, and cultures to ensure a smooth end-to-end customer experience.
Customer & Distributor Support
Supervise and support daily customer and distributor service operations for European markets
Ensure timely, high-quality responses in line with service level expectations
Customer service management team in Mexico City
Ensure correct execution of compensation plans and commercial policies
Monitor key service and operational KPIs and contribute to performance reporting
Work with CRM, ERP, and customer support tools to ensure data accuracy and consistency
Proven experience in customer service, operations, or sales support within an international environment
Bilingual in German & English (required)
Comfortable working with CRM and customer support systems
Competitive salary and performance-based incentives
Professional development and training opportunities