**Job ID**: 292240
- **Date posted**: 23/05/2025
About the RoleWe're looking for a Digital Platform Manager to lead the strategic direction and development of our New Business Platform. This platform currently supports our pilot for the services marketplace and our second-hand marketplace - Ikea Preowned. This position is an excellent fit for a results-oriented digital leader possessing a robust technology foundation, demonstrated success in building digital products for marketplace environments, and in-depth expertise across digital marketplaces, platform ecosystems, and the convergence of product strategy, technology implementation, and commercial operations. You'll play a critical role in shaping the digital foundation of our new marketplace offerings, delivering a seamless and scalable experience for partners, customers, and internal teams alike.This role will work closely with other company digital areas to explore opportunities for creating a truly integrated customer experience and presenting a more complete and holistic offering. This person will report to the Digital Area Manager - New Business and Expansion (SVP New Business and Expansion).Knowledge, Skills and Abilities to succeed in this role:You bring a strategic and hands-on approach to digital leadership and your “backpack” likely includes:Extensive experience (at least 10+ years) building and managing digital marketplace platforms, with a strong understanding of marketplace dynamics (e.g., multi-sided platforms, network effects, third-party onboarding, curation, and governance).Proven leadership in agile product delivery and the ability to inspire high-performing cross-functional teams.Strong commercial acumen with a deep understanding of cost structures, monetisation models, and value creation in a digital marketplace context.Demonstrable relevant knowledge of technology and/or software engineering, cloud-native architectures, and platform scalability in complex retail or e-commerce environments combined with good knowledge on how to enable a product-led organization, knowledge of how to set direction, create and manage plans, set budgets & goals, and follow up on OKRs across all channelsExperience working across multiple geographies and cultures in a fast-paced, matrixed organisation.Proven experience collaborating with third-party partners to accelerate time-to-market and deliver digital solutions.Excellent written and verbal communication skills, adept at engaging, communicating, and influencing senior business leaders and navigating complex stakeholder landscapes both internally and externally.Your key responsibilitiesAs Digital Platform Manager, you will:
- Set and lead the digital strategy for our New Business Platform with a focus on marketplace development and growth. Align closely with business leaders to ensure digital solutions drive business performance and customer value.- Oversee the end-to-end digital product portfolio from platform foundations and partner integrations to customer-facing solutions, ensuring operational excellence, innovation, and scalability.- Act as the internal and external ambassador of IKEA’s digital platform ambitions, representing the brand in industry forums and partner engagements.- Lead a multidisciplinary team of product managers and engineers to deliver high-impact platform solutions that serve both internal business owners and third-party users.- Create the right conditions for fast learning and iteration, and foster a culture of experimentation, agility, and outcome-driven delivery.- Ensure platform compliance, data governance, and robust technical standards across all systems and integrations.- Travel will be required- Requisite Education and Experience/Minimum Qualifications- Degree with a focus on Engineering or related areas/equivalent combination of education and experience.- Excels at the convergence of cutting-edge technology, impactful product strategy, and commercial acumen.- Demonstrated success in leading the development or significant scaling of digital marketplaces, with a preference for retail, e-commerce, or platform-based service industries.- Ambitious to harness digital innovation to unlock transformative growth and achieve substantial, positive business outcomes.- Prior experience in managing and scaling teams of at least 80+ across multiple locations is desirable.