SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals with over 145 years of service excellence.
Job Description
As a Salesforce Business Analyst, you will be part of our Customer Experience Program IT team, focusing on deploying and integrating our sales and marketing applications within the SGS IT ecosystem. You will collaborate with business units, bridge IT and business stakeholders, and contribute to the digital transformation of our customer engagement processes.
SGS operates in a dynamic and global environment and this role involves interaction with stakeholders across various countries on high-visibility projects within Salesforce ecosystem including: Sales, Customer Service and potentially revenue and marketing clouds as well as some others applications part of our landscape. All our projects led from our digital hub in Madrid.
1. Stakeholder Engagement
* Build and maintain trust with key business stakeholders. Lead workshops to capture, clarify, and document business requirements.
2. Requirements Management
* Work with Business Product Owners to prioritize requirements and assess business value. Conduct impact analysis, document functional designs, and create process flows, user stories, and acceptance criteria. Support solution validation and guide super users during UAT.
3. Data-Driven Analysis & Reporting
* Design dashboards and KPIs to enable informed, strategic decision-making.
4. Change Management & Deployment
* Support creation of training materials and sessions. Coordinate deployment plans to ensure smooth transitions and integration.
5. Hands-On Salesforce Administration and Integration
* Apply Salesforce administration skills to PoCs and configure integrations with third-party apps (e.G., On24, LINQ, Ellisphere, Captello, Pandadoc)..
6. Collaboration with IT and Vendors
* Work with IT teams and external vendors to ensure aligned, high-quality service delivery. Support incident management with the application maintenance team.
Qualifications
* Bachelor’s degree in Computer Science or a related field.
* Solid experience in business analysis within a high-technology or software development environment, including system administration and configuration of Salesforce (Sales, Service, and Experience Clouds).
* Salesforce Certifications are a plus.
* Previous experiences working in a global and/or multinational company
* Proficiency in Agile methodologies (SCRUM, SAFE, Kanban) and Application Lifecycle Management.
* Competence in business analysis techniques, such as process modelling, requirements analysis, user requirement specification and user story creation.
* Strong English communication skills (additional languages are advantageous).
Additional Information
Why SGS?
* Be part of a globally recognised leader in the Testing, Inspection, and Certification (TIC) industry.
* Flexible schedule and hybrid work model (50% remote).
* Continuous learning through SGS University and Campus.
Apply Now :
At SGS, we are committed to fostering an open, friendly, and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn, grow your expertise, and fulfill your potential. Apply now to join our motivated and dynamic team!