Join to apply for the Sales Associate (H/M) role at Hermès
Join to apply for the Sales Associate (H/M) role at Hermès
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* Contribution to turnover of store through selling.
* Demonstrate warmth and patience in all dealings with our customers, always displaying a ‘can-do’ attitude.
* Begin to deal with customer requests and ensure efficient communication with the client and relevant colleagues throughout.
* Develop your knowledge of the after-sales support processes.
* Be proactive yourself in familiarising yourself with merchandise to enhance product knowledge.
* Client
* Ensure strong customer communication during selling ceremony and in after sales.
* Demonstrate active listening skills to discover more about the client and to develop loyalty and long-lasting relations.
* Accurate CRM capture and recording of client data.
* Standards
* Active participation in store communications such as daily team briefings
* Maintain store standards and become familiar with daily procedures.
* Ensure merchandise is handled with care and consideration.
* Adherence and upholding of House procedures.
* Familiarise yourself with the visual merchandising basics – both front and back of house.
* Carry out regular stock replenishment and organisation of product.
* Become acquainted with all metiers.
* Training
* Successfully participate in and complete any training provided
* Share information with colleagues and proactively convey learnings when interacting with clients
Key Responsibilities
* Sales & Service
* Contribution to turnover of store through selling.
* Demonstrate warmth and patience in all dealings with our customers, always displaying a ‘can-do’ attitude.
* Begin to deal with customer requests and ensure efficient communication with the client and relevant colleagues throughout.
* Develop your knowledge of the after-sales support processes.
* Be proactive yourself in familiarising yourself with merchandise to enhance product knowledge.
* Client
* Ensure strong customer communication during selling ceremony and in after sales.
* Demonstrate active listening skills to discover more about the client and to develop loyalty and long-lasting relations.
* Accurate CRM capture and recording of client data.
* Standards
* Active participation in store communications such as daily team briefings
* Demonstrate excellent communication skills – both verbal or written.
* Maintain store standards and become familiar with daily procedures.
* Ensure merchandise is handled with care and consideration.
* Adherence and upholding of House procedures.
* Familiarise yourself with the visual merchandising basics – both front and back of house.
* Carry out regular stock replenishment and organisation of product.
* Become acquainted with all metiers.
* Training
* Successfully participate in and complete any training provided
* Share information with colleagues and proactively convey learnings when interacting with clients
Competencies And Skills
* Acts as a team player
* Take initiative
* Demonstrates warmth and empathy, especially with objections
* Stays calm when under pressure whilst also being adaptable and versatile
* Acts as a true ambassador of the House
* Hold a high level of personal standards
* High level of English (at least a B1 level is required). Other languages are a plus
“Hermès Ibérica is committed to gender equality and equal opportunities at all levels and for all employees.
As a responsible employer, we are committed to ethics, diversity and inclusion.
Join the Hermès human adventure”
Hermès, creadora, artesana y comerciante de objetos de alta calidad, es desde 1837 una maison familiar e independiente francesa con más de 20 000 empleados en todo el mundo. Impulsada por su permanente espíritu emprendedor y su constante nivel de exigencia, Hermès cultiva la libertad y la autonomía de cada individuo mediante una gestión responsable. La empresa perpetúa la transmisión de un savoir-faire excepcional mediante un fuerte anclaje territorial que respeta a las personas y los recursos. Dieciséis oficios nutren la creatividad de la maison, cuyas colecciones están presentes en más de 300 tiendas en todo el mundo.Seniority level
* Seniority levelEntry level
Employment type
* Employment typeFull-time
Job function
* Job functionSales and Business Development
* IndustriesRetail Luxury Goods and Jewelry
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