Company Overview
Si los siguientes requisitos del puesto y la experiencia coinciden con sus habilidades, por favor, asegúrese de enviar su solicitud sin demora.
MCI is a leading tech‑enabled business services company with a strong call‑center footprint across multiple countries. We deliver CX, BPO, and XaaS solutions for sectors such as healthcare, retail, government, education, telecom, technology e‑commerce, and financial services.
Position Summary
Collections Specialist – responsible for proactive customer outreach, account analysis, negotiation, and recovery of outstanding balances in a goal‑driven environment.
Key Responsibilities
-
- Initiate inbound and outbound calls to customers with overdue accounts to discuss payment options.
- Review account histories to assess balances, payment status, and reasons for delinquency.
- Negotiate payment arrangements that meet customer and company needs.
- Set up and manage payment plans in accordance with company policies.
- Maintain accurate records of customer interactions, agreements, and account updates.
- Ensure all collection activities comply with federal, state, and company regulations.
- Address inquiries and resolve disputes to prevent future delinquencies.
- Generate regular reports on collection efforts and account statuses for management review.
- Stay informed on industry best practices and participate in ongoing training.
Candidate Qualifications
-
- 18 years or older.
- High school diploma or equivalent.
- 6+ months of experience in collections, billing, or customer service.
- Strong understanding of collections and billing procedures.
- Excellent verbal and written communication skills.
- Proven ability to handle challenging conversations with empathy and professionalism.
- Proficient in CRM systems and collection software.
- Typing speed of 45+ WPM.
- Detail‑oriented with strong organizational and problem‑solving skills.
- Goal‑driven and motivated to meet or exceed performance targets.
- Ability to multitask, manage time effectively, and work independently.
- Team‑oriented with a customer‑first mindset.
- Comfortable in a dynamic, fast‑paced environment.
Conditions of Employment
-
- Authorized to work in the country where the job is based.
- Willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
- Willing to submit to drug screening.
Compensation & Benefits
Starting compensation is based on experience. Benefits include:
-
- HMO coverage plus a dependent.
- Dental coverage.
- Performance and loyalty bonuses.
- Allowances for rice, clothing, laundry, and meals.
- Employee shuttle services.
- Company retreats and off‑site events.
Physical Requirements
The role is largely sedentary;
the employee will sit/stand for long periods while using a computer and telephone headset. May need to move within the office and handle objects up to 40 pounds.
Reasonable Accommodation
MCI provides reasonable accommodations in accordance with the ADA unless undue hardship results. Contact Human Resources for requests. xhfqzwm
Diversity & Equality
MCI maintains a work environment free from discrimination. The company does not discriminate on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by applicable law.
#J-18808-Ljbffr