Job Title: IT Desktop Support Technician
Job Type & Location: Onsite || Site Address: 19400 TransCanada Highway, Baie d'Urfe, H9X 3S4, Canada Requirement : 5 days a week
Language:
French Speaker - Needs to be fluent/native
Job Requirements:
Technical
- Minimum 3-5 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
- Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.
- Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
- Ability to lift / move computer equipment weighing up to 50 lbs.
- Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).
- Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
- Smart hand support for peripheral and networking hardware, including, but not limited to
monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.
- Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.
· Experienced in repeat call analysis and developing preventive actions
· Experienced in Problem management
- Excellent written and oral communications skills with clients and management as well as people skills.
- Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency
- Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.
· May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client)
- Experience of ticketing tools (ServiceNow / Remedy etc.),
Must haves:
- Desktop imaging
- Application Installation / support
- Outlook issues troubleshooting
- Printer related troubleshooting
- Conference room management
- Knowledge on ticketing tool
_ Non-Technical_
- Good Customer management skill,
- Good in oral and written communication
- Able to interact and work with customers at different levels.
- Driven and result oriented.
- Passionate about the work
· Ability to work independently or as part of a team
· Ability to complete tasks effectively with minimal supervision
· Must be available to work adaptable work schedules