Kapsch is one of Austria's most successful global technology companies. With its comprehensive ITS (Intelligent Transportation Systems) portfolio, Kapsch is actively addressing the challenges of the present and the future with intelligent mobility solutions in a wide range of application areas. As a family-owned company founded in 1892 and headquartered in Vienna, Kapsch can look back on 130 years of experience with the future.
We are looking for an Operations Transition Manager with an advanced level of German & English to join our team in Spain.
Responsibilities
* Ensuring the smooth and efficient delivery of IT services during transitions, aligning with ITIL best practices.
* Overseeing the planning, coordination, and management of service transition processes, ensuring that changes to IT services are implemented with minimal disruption to operations and meet business objectives.
* Adapting standardized Kapsch operational processes and procedures to the respective customer needs while aiming to secure the high effectivity of operations
* Ensuring the documentation of processes, creation and maintainance of comprehensive transition plans, and collaboration with cross-functional teams to align efforts with business needs.
* Facilitating effective communication between stakeholders, monitoring progress against key performance indicators (KPIs), and ensuring the seamless transfer of services into the operational environment, maintaining service quality and compliance with organizational standards.
* Bridging development and operations, fostering a culture of continuous improvement and adaptability within the IT landscape.
Requirements
* Proven experience in a similar role
* ITIL certification (ideally v4) and deep understanding of ITIL processes
* Excellent English skills (C1 level)
* Excellent German skills (C1 level)
* Project management knowledge
* Experience in organizational change management
* Analytical skills
Our offer to you:
* Permanent role
* Flexible working hours
* Hybrid working model (3 days of remote work/week)
* 30 business days of annual leave
* Flexible remuneration plan