IT Field Service Engineer (PACS / RIS)
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AGFA HealthCare is currently looking for an IT Field Service Engineer PACS / RIS, based in Madrid, who will be in charge of dedicated on‐site support for clients/contracts that require continuous support. The role must deliver consistent, professional and quality service. The engineer is responsible for identifying and receiving incidents on‐site, and reporting/escalating them within the Service Organization.
Responsibilities
System Administration & Operational Integrity Manage the daily operation, configuration, and stability of enterprise imaging applications, including PACS, RIS, Voice Recognition (e.g., Nuance), and post‐processing tools. Ensure high system availability and optimal performance to support 24/7 diagnostic workflows across radiology service lines.
Image Workflow & Data Management Monitor the complete lifecycle of digital image data (DICOM) from acquisition to archival. Proactively identify and resolve data integrity issues, such as exception handling, patient data corrections, and unread study reconciliation, ensuring the medical record accurately reflects clinical activity.
Technical Support & Incident Resolution Serve as the first line of defense for troubleshooting hardware, software, network, and user faults. Provide timely resolution to technical incidents and participate in a rotational on‐call schedule (nights, weekends, holidays) to guarantee continuous support for critical care facilities.
User Training & Adoption Design and implement training programs for new and existing staff (radiologists, technologists, physicians). Serve as a preceptor/mentor to ensure users are proficient in system functionality, promoting best practices and maximizing the utilization of available technology.
Project Management & Process Improvement Collaborate with cross‐functional teams to plan and execute system upgrades, integrations, and new implementations. Conduct workflow analysis to identify bottlenecks, proposing and executing technical solutions that enhance operational efficiency and clinical outcomes.
Revenue Cycle & Administrative Compliance Perform charge capture reconciliation by auditing procedure codes against performed exams to ensure accurate billing. Generate and analyze statistical reports regarding system utilization, exam volume, and compliance for departmental leadership.
Contract Fulfilment & Operational Autonomy Ensure contract fulfilment in terms of on‐site support (SLA). The incumbent is expected to perform tasks independently without routine oversight.
Cross‐Functional Liaison Act as the primary liaison between clinical end‐users (radiologists, technologists, physicians), internal IT infrastructure teams, and third‐party software vendors. Coordinate maintenance schedules, manage vendor support tickets for complex issues, and translate clinical requirements into technical specifications.
Customer Consultation & Version Roll‐out Support Ensure a closed contact with customer surveying real improvement needs on whole installation. Command new versions roll‐out from an APP perspective (go‐live support).
What you bring to the table
DEGREE IT Engineer or similar
EXPERIENCE 3‐5 years expertise managing complex customers and hospital workflow
LANGUAGES Spanish and English
KNOWLEDGE Clinical Workflow Expertise: Deep understanding of radiology and cardiology department processes, including patient lifecycle management from scheduling to image acquisition and reporting. Healthcare Integration: Comprehensive knowledge of how PACS integrates with HIS, RIS, and EHR. Medical Terminology & Compliance: Familiarity with medical terminology, anatomy, CPT/diagnostic codes, and HIPAA regulations. Project Methodology: Familiar with project management principles (planning, risk assessment, documentation) applicable to IT implementations in healthcare.
TECHNICAL SKILLS Imaging Standards: Expert‐level proficiency in DICOM 3.0 (connectivity, tagging, troubleshooting) and HL7 messaging standards; FHIR is a plus. Core Systems: Hands‐on experience with enterprise imaging platforms. Voice Recognition: Advanced administration of dictation systems. IT Infrastructure: Ability to troubleshoot diagnostic workstations, high‐resolution monitors, network connectivity issues, and server‐side configurations.
SOFT SKILLS Analytical Problem‐Solving: Exceptional ability to diagnose complex technical issues under pressure and identify root causes. Communication: Superior verbal and written communication skills, articulating technical concepts to non‐technical clinical staff and leadership. Autonomy & Initiative: Demonstrated ability to work independently with minimal supervision, prioritize tasks, and lead continuous improvement initiatives. Service Orientation: Strong collaborative mindset focused on end‐user training and customer service. Flexibility: Adaptability to changing priorities and willingness to support operations outside of standard business hours (on‐call).
Location: Madrid, Spain. This is an onsite position that requires travel to various local facilities (Madrid region) to provide hands‐on support.
What we offer
AGFA HealthCare is a Belgian company with an innovative mindset, headquartered in Mortsel. We offer high‐tech solutions that contribute to a sustainable future. At AGFA, you can expect an interesting career in an international and dynamic environment, with the opportunity to work with talented and dedicated people. We offer comprehensive training and career development programs and a competitive compensation and benefits package.
Do you want to help build the world of tomorrow? Then apply now!
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