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When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means.
Business Travel and Leisure Sales Manager
The Unbound Collection Seville Nomad US - NY - New York City
Department Head/Manager
Full-time
66,100.00 Yearly US Dollar (USD) pay basis
Summary
At Hyatt, we believe our guests select Hyatt because of our caring and attentive Colleagues who are focused on providing elevated service and meaningful experiences.
The Sales Manager, Business Travel & Leisure Sales Manager is a dynamic, relationship‑driven Salesperson with a deep understanding of the transient landscape across corporate, consortia, wholesale, and luxury leisure segments.
This role is responsible for negotiating favorable rates with Local and National companies and organizations, managing key consortia and agency partnerships, and driving strategic growth across high‑value leisure channels such as Hyatt Prive, and preferred luxury travel programs. Through proactive selling, thoughtful account management, and disciplined data analysis, this leader will expand market share while delivering world‑class customer service.
Core Responsibilities
* Solicit, negotiate, and manage Local and National corporate transient accounts.
* Develop and execute strategic account plans to grow share, ADR, and overall production.
* Utilize RFP platforms (Lanyon, RFP Express, etc.) to manage annual bid cycles and rate loading.
* Conduct regular account reviews, travel to client offices, and host on‑property client events.
* Manage participation in global and regional consortia programs and TMCs.
* Ensure accurate rate loading, amenities, and program compliance across all platforms.
* Build strong relationships with travel management companies and agency partners to increase visibility and production.
* Represent the hotel at consortia events, roadshows, and industry conferences as needed.
* Serve as the primary contact for Hyatt Privé and luxury travel advisor networks.
* Conduct regular outreach to top-producing advisors and agencies, providing updates, offers, and personalized support.
* Host FAM trips, site inspections, and curated experiences that reflect the hotel’s brand and positioning.
* Develop targeted promotions and value‑add packages to drive shoulder‑period demand.
Wholesale & Distribution
* Manage relationships with wholesale partners and FIT operators, ensuring rate integrity and alignment with revenue strategy.
* Monitor production, pace, and channel mix to optimize profitability.
* Collaborate with Revenue Management to evaluate new partners and seasonal opportunities.
* Prepare and present compelling proposals, presentations, and quarterly business reviews.
* Maintain organized documentation, reports, and account notes within CRM and Hyatt systems.
* Collaborate closely with Revenue, Marketing, and Operations to ensure seamless execution of guest and partner expectations.
* Participate in and occasionally lead sales meetings, event meetings, and cross‑departmental initiatives.
* Represent the hotel at industry events, trade shows, and client activations; travel required as needed.
Hyatt is a place where high expectations aren't just met‑they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.
The salary range for this position is $66,100, to $95,700.
Qualifications
* Demonstrates a commitment to elevated, personalized service that embodies the expectations of a luxury hotel.
* A true desire to satisfy the needs of others in a fast‑paced environment.
* Refined verbal and written communication skills.
* Five (5) years of hotel sales experience preferred, managing corporate, consortia, or luxury leisure segments.
* Proficiency in Hotelligence, Lanyon, RFP Express, Agency360, and general computer applications.
* Completion of a Hyatt Corporate Management Training Program or equivalent training preferred.
* Strong selling, negotiating, business writing, and presentation skills.
* Community involvement and/or professional association participation is highly regarded.
This position is on‑site, with hybrid work flexibility available following a 90‑day introductory period and successful achievement of defined sales goals.
Regional Office - ASPAC | Hong Kong, 91, CN
Grand Hyatt Erawan Bangkok | Bangkok, TH
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