Welcome to this recruitment process with Vueling!
Applying is your first step to having the opportunity to join the first Top Employer airline in Europe. We hope the information you find hereencourages you to apply so we can get to know you and stay connected.
Let's start by getting to know us better!
At Vueling, we love things to happen. We always do our best to go one step further and do it better. We invite our people to celebrate their unique strengths, work as a team to overcome challenges and achieve their goals for the greater good.
Our team is made of great professionals. Great and passionate people who collaborate, support and complement each other's skills.
We are one of Europe\'s leading low-cost airlines, with special relevance in the Spanish domestic market, as well as in France and Italy.
Job Purpose
Ensure that the airport operation is fluid and in accordance with Vueling policy, regulations and procedures and that the teams and suppliers have everything necessary to perform their functions to achieve the best customer experience (NPS), Customer Satisfaction, Costs and Punctuality with maximum security
Main Responsibilities - Tasks
* Communicate constantly and make decisions in real time with Handling, Aena, VAS and Customer Response
* Anticipate possible incidents and also manage and report disruption processes in any cancellation
* Ensure that customer service by the teams meets company standards.
* Ensure that the team has uniformity, collect ancillaries, etc. following Vueling rules and procedures
* Perform any other responsibility or function that is assigned inherent to the job.
* Achieve the best customer experience (NPS), Customer Satisfaction, Costs and Punctuality with maximum security and in accordance with Vueling regulations.
Main Relationships
* Handling, Aena, iOCC, VAS.
Experience
3-5 years of Experience Head of Service Handling, on boarding, etc.
Competencies
* Leadership
* Resolutive
* No difficulty working in pressure and stress environments
* Motivation
* Teamwork
* Communication
* Coordination
* Decision Making
Languages
English C1
Spanish C1
Other
* Valid Driving License
* Availability to work shifts
Location
Viladecans, Barcelona
Level
Individual contributor 5
We are the only Top Employer airline in Europe
For the second year running, Vueling is the only European airline and the only low-cost airline in the world to obtain this certification. The Top Employers Institute programme certifies organisations based on the participation and results of their HR Best Practices Survey. This survey covers six HR domains consisting of 20 topics including People Strategy, Work Environment, Talent Acquisition, Learning, Diversity, Equity & Inclusion, Wellbeing and more.
🟡 #FlyToYourFullPotential
Every single person who works with us is unique. Join us is accepting the invite to fly to your full potential through self-development and pursuing your professional passion. Our employee value proposition and benefits include staff travel, discounts, a flexible working model, and more! Want to learn more? Click here.
🟡Our Culture
We thrive on teamwork and collaboration. Joining our team means being part of a cohesive unit that works together, shares knowledge, and supports each other.
Our positive working atmosphere is unique and essential to our productivity and growth. You\'ll be surrounded by diverse and dynamic professionals. We are passionate about what we do: Connecting People and Places! Learn more about our Mission, Vision, & Values.
🟡 Our Recruitment Process
Your experience as a candidate is critical for us. We firmly believe that understanding our process will alleviate anxiety and ignite your passion for this extraordinary experience! Please take a closer look at how our process works.
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