🔹 Position: Aftersales Parts Specialist
Job Requirements
* 3–5 years of experience in aftersales spare parts operations within the HVAC industry, ideally covering RAC (residential) and LCAC (light commercial) product lines.
* Solid understanding of HVAC components, parts catalogs, and the full spare parts lifecycle (forecasting, ordering, stocking, and distribution).
* Experience coordinating with warehouses, service centers, and logistics partners to ensure parts availability and delivery accuracy.
* Strong data-handling skills for managing inventory levels, consumption patterns, and parts-related KPIs.
* Good communication and coordination skills to work with internal teams (technical support, logistics, aftersales) and external service partners.
Job Scope and Responsibilities
* Maintain and update spare parts catalogs, part numbers, stock levels, and pricing information to support nationwide aftersales operations.
* Coordinate with warehouses and logistics partners to ensure timely dispatch, delivery accuracy, and efficient parts replenishment.
* Monitor key parts-related metrics, including:
* Parts availability and fill rate
* Lead time and delivery performance
* Inventory accuracy and cost control
* Support warranty and claims processes by verifying parts usage, consumption trends, and replacements.
* Collaborate closely with technical support, service providers, and the aftersales team to ensure smooth and effective service delivery.
* Assist in improving spare-parts policies, forecasting methods, and documentation to enhance service quality and customer satisfaction.
* The position is office-based, with occasional business travel or warehouse visits if necessary.
About AUX (auxair.com)
At AUX, we are committed to creating an intelligent living environment through innovative technology and cultivating great talents by empowering our team to thrive and grow.
Founded in 1986, AUX Group spans household appliances, electric power equipment, healthcare, real estate, and investments.
In 2023, the Group’s revenue reached $12 billion, with total assets of $10 billion and over 30,000 employees.