Role Overview
We are looking for someone who will fully own the in-person operations of our hotels on the days they are on site. You will be the face of the property for guests and the point person for daily operations, covering colleagues on their days off and making sure everything runs smoothly.
Our central Guest Service Team manages all calls and messages (online guest communication) and only transfers to on-site staff when necessary. Your focus will be:
Delivering an exceptional in-person guest experience.
Coordinating day-to-day hotel operations (housekeeping, maintenance, suppliers, laundry).
Ensuring standards are consistently met across all properties you cover.
This is a hands-on role for someone who likes to be on the floor, talking to guests, solving problems, and keeping operations under control.
Work Schedule
2 days per week on-site at Poem Suites (Las Canteras)
(Exact days and shifts to be defined according to operational needs.)
Key Responsibilities
Act as the on-site host and main in-person contact for guests at each property.
Perform front desk duties: check-in, check-out, welcoming guests, handling basic queries, and assisting with any issues that require in-person support.
Be present during breakfast service to interact with guests, ask about their stay, and proactively identify needs or issues.
Monitor arrivals, departures, key assignments, payments, and updates in the reservation/PMS system, ensuring accuracy and compliance with procedures.
Coordinate daily housekeeping operations: room status, priorities, timing, and quality control so that all units are delivered on time and in perfect condition.
Coordinate basic maintenance tasks and follow up on incidents until resolution, escalating when needed.
Manage orders to suppliers and receive deliveries on-site (amenities, cleaning products, F&B items, etc.), ensuring stock is maintained.
Coordinate external laundry services (pick-ups, deliveries, counts, and quality checks).
Maintain fluid communication with the central Guest Service and Operations teams to resolve incidents quickly and align on priorities.
Ensure Airnest’s quality, cleanliness, and hospitality standards are applied consistently at all three properties.
Requirements
Previous experience in hotel reception, customer service, or vacation rental management.
Comfortable using digital tools (Google Workspace, PMS, WhatsApp Business, etc.).
Excellent written and spoken communication in Spanish and English (additional languages are a plus).
Proactive, organised, and solution-oriented, with strong attention to detail.
Able to work independently on-site while collaborating effectively with remote teams.
Driver’s license.
Preferred
Experience in boutique hotels and/or vacation rental operations.
Experience coordinating cleaning/housekeeping teams and day-to-day hotel operations.
What We Offer
The opportunity to join a young, professional, and growing team within an innovative company like Airnest.
Continuous training and real opportunities for fast internal promotion.
A varied work environment across different types of properties (urban suites, boutique hotel, golf hotel, vacation rental units).
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