As a Spanish speaking Customer Support Specialist, you will play a vital role in ensuring customer satisfaction across various communication channels. You’ll have the opportunity to engage with diverse clientele through telephone, email, and online chats, primarily in the Spanish language. Your responsibilities will include handling incoming and outgoing contacts in a multimedia environment, processing relevant information into databases, nurturing customer relationships, and effectively resolving queries during your shifts. Additionally, you’ll be expected to tackle additional tasks assigned by managers or shift supervisors as needed.
Key Responsibilities:
1. Responding promptly to customer inquiries via telephone, email, and online chats in Spanish
2. Taking ownership of all incoming and outgoing contacts in a multimedia environment
3. Processing and organizing pertinent information into designated databases
4. Building and managing customer relationships to ensure satisfaction
5. Proactively solving problems that arise during your shifts
6. Assuming full responsibility for addressing customer-related queries
7. Performing supplementary tasks as directed by managers or shift supervisors
Requirements:
8. Proficiency in Spanish as a home or first language is essential
9. Fluent in both English and Spanish, with excellent communication skills (reading, writing, and speaking)
10. Willingness to work flexible shift rotations based on organizational and client requirements
11. High school qualification or equivalent education
12. Minimum of one year of post-qualification work experience
Person Specification:
13. Demonstrated adaptability and flexibility in a dynamic work environment
14. Strong team orientation and collaborative mindset
15. Exceptional interpersonal skills to foster positive relationships with customers and colleagues
16. Commitment to effectiveness and timely delivery of tasks
17. Strong planning and organizing abilities to manage workload efficiently
18. Proven problem-solving skills to address customer inquiries effectively
19. Excellent time management skills to meet deadlines and prioritize tasks
20. Customer-focused mindset with a dedication to delivering exceptional service
21. Ability to handle stress and maintain composure in high-pressure situations
Join our client and be part of a supportive team where your contributions are valued, and opportunities for growth are abundant. Please send your CV through today! If you do not receive any feedback within 7 days of your application, please be advised that you were not successful in making the shortlist.
Tagged as: Adaptability, Collaboration, Communication Skills, Customer Care, Customer Satisfaction, Customer Service, Customer Support, Database Management, Flexibility, Interpersonal Skills, Multitasking, Prioritization, problem-solving, Relationship Building, Responsibility, Spanish, Spanish Customer Support Specialist, Spanish speaking Customer Support Specialist, Stress Management, Teamwork, Time Management