**ABOUT GREYSTAR**
**JOB DESCRIPTION SUMMARY**
Como Assistant Community Manager, serás responsable de coordinar las actividades de arrendamiento y reservas, así como de apoyar al General Manager en la gestión diaria de la propiedad para alcanzar los objetivos presupuestarios de ingresos, ocupación y fidelización de residentes.
Tu rol incluye liderar procesos de arrendamiento, asegurar una experiência excepcional para los residentes, supervisar el cumplimiento de normativas locales y políticas internas, así como colaborar en la optimización del rendimiento operativo y financiero del activo. Además, actuarás como punto de referencia durante la ausencia del General Manager, asegurando la continuidad en el servicio y los estándares de la compañía.
Buscamos a una persona proactiva, orientada al cliente y con capacidad de liderazgo, que desee formar parte de un equipo ágil y contribuir al crecimiento de Greystar en el mercado residencial multifamily.
**JOB DESCRIPTION**
**About Us**
Greystar is a market leading fully integrated real estate company offering expertise in investment, development, and property management of multifamily residential properties globally. TheEuropean business is rapidly growing, and currently covers the UK, The Netherlands, Spain and Germany. In the UK, Greystar provides exceptional student accommodation through our Chapter platform, as well as an expanding portfolio of multifamily (build to rent) properties throughout London.
Our employees are the key to the success of our business with exceptional service at the heart of everything we do. This level of service is a result of their expertise, a solid understanding of the markets they operate in and a passion to provide outstanding experiences.
Our aim is to further expand across the UK and Continental Europe by hiring local talent and staying true to Greystar’s core values of integrity, respect, professionalism, accountability, service and team work.
**About the Role**
Role Summary:
The Assistant Manager is responsible forcoordinating and delivering the leasing and reservations activities and assisting the General Managerin the day to day management of this portfolio toachieve budgeted revenue, occupancy priorities, resident retention and leasing goals and objectives.
Key Role Responsibilities:
- Acts as a role modelat all times by demonstrating the core values.
- Responsible for viewing activities ensuring that the Property meets the required Company standards, follow up calls are carried out and feedback is received following all viewings.
- Actively participates in the leasing process by generating and monitoring traffic, qualifying prospects, preparing tenancy documentation, and completing move-in/move-out and notice to vacate procedures in accordance with established policies and procedures.
- Uses the Company’s property systems to generate sales and leasing reports,monitor unit availability data, log and monitor maintenance requests and record incidents and accidents, ensuring records and documents are accurate and up to date.
- Actively seeks interaction with residents to proactively seek to improve service delivery.
- Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints and taking appropriate action to resolve and address service issues.
- Oversees on-site enquiries, ensuring an appropriate inventory of “ready” apartments, recommending rent pricing and concessions, and monitoring the day-to-day sales and leasing activities.
- Ensures advertising and promotional activities are effectively implemented.
- Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.
- Stays informed about current market and competitor conditions that may impact the community’s occupancy and results.
- Co-ordinates the tenancy management process by making periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement. Monitors lease/tenancy agreement terms expirations to control vacancy exposure.
- Monitors payments and chases outstanding rent arrears following rent collection processes to meet business goals whilst promoting tenancy extensions and other revenue streams.
- Works with the maintenance team to ensure the physical aspects of the community meet the Company’s standards for overall appearance and co-ordinates and inspects show flats for market alignment and touring prospective residents.
- Works with the General Manager to engage and motivate the team to achieve leasing and occupancy targets.
- Assists the General Manager in developing the capability of Team Members in order to meet key performance goals and future succession requirements, coordinating with Learning & Development to ensuretraining is provided and addresses performance if required.
- Assists the Community Manager with ensuring on-site team’s understan