Web Services Operational Project Manager, Bilbao
Omega CRM Consulting is seeking a Web Services Operational Project Manager to collaborate with a leading global pharmaceutical company.
Location: Bilbao, Spain
Job Category: Other
EU work permit required: Yes
Job Reference:
Posted:
Expiry Date:
Job Description:
Omega CRM Consulting supports Human Pharma Services (HPS) in delivering centralized global web solutions, primarily through Boehringer Ingelheim’s GWS platform, a standardized Drupal-based system. The Web Services Operational Project Manager will support the Web Factory Service Owner in optimizing web delivery processes and initiatives.
Key Responsibilities:
* Collaborate with stakeholders across regions to gather feedback, provide updates, and promote continuous improvement.
* Monitor and optimize service quality and costs delivered by Production Partners.
* Ensure adherence to Service Operations tools (Jira, ServiceNow) and drive improvements.
* Lead the implementation of a new help desk system, ensuring SLA and satisfaction metrics are met.
* Plan and execute pilot programs for new services, including demand analysis and performance metrics.
* Support platform migration activities, including site management and feature categorization.
* Produce reports on incidents and service requests for continuous improvement.
* Collaborate with product teams to define process requirements and create technical training content.
Skills / Experience:
* Background in Project Management, Marketing, IT, or related field.
* At least 5 years in web projects and website production processes.
* Strong understanding of web infrastructure and lifecycle management.
* Experience with Drupal environments.
* Proficiency with Jira and ServiceNow.
* Fluent in English and able to work in an international environment.
* Excellent organizational, communication, and presentation skills.
What We Offer:
* Permanent contract with flexible scheduling.
* Training and certifications.
* Home office options.
* Flexible benefits (public transport, meal tickets, etc.).
* Health insurance.
Omega CRM, part of Merkle and dentsu, is committed to growth through talent, flexibility, commitment, and innovation.
#J-18808-Ljbffr