**Working Arrangements**: Full Time
**Hours of Work**: 37 hours a week
**Status of Employment**:Permanent
This post closes at 11.59 pm on the date specified.
At Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley.
Managing around 18,000 homes on behalf of Barnsley Council, our ‘3 Cs’ values are at the heart of all we do here - we promise to always put the **Customer first**, have a **Can do **attitude to make change happen, and stay **Curious **to make sure we get things right.
**The Tenants First Administration Officer role:
We’re looking for an **Administration Officer **to join our Tenants First service!
Our Tenants First service provides specialist support to some of our most vulnerable tenants, who often have multiple and complex needs. As part of this role, you’ll provide a comprehensive administrative support service, enabling your Tenants First colleagues to perform their duties in the most effective way possible.
Our Tenants First service provides specialist support to some of our most vulnerable tenants, who often have multiple and complex needs.
**Key duties and responsibilities of our Tenants First Administration Officer**:
- Undertake the day-to-day administration of the service, and provide financial, typing, and general administrative support to colleagues within the service, including producing reports in various formats.
- Organise and assist in the delivery of all interventions on behalf of the team, preparing intervention packs for keyworkers and ensuring the teams ‘Toolkit’ is up to date.
- Input data for all new support referrals for caseloads into Northgate and Microsoft Excel, monitor waiting lists and report findings to Tenants First Team Leader.
- Provide telephone support and general day-to-day administration of our furnished tenancy scheme to tenants and to staff.
- Maintain and monitor information and data on all tenants with a furnished tenancy, ensuring that all furniture replacements, furniture packs and removal of furniture from a home is carried out in accordance with policies and procedures.
- Organise, attend, and take minutes of panel meetings, and other meetings as deemed appropriate by the Service Manager.
- Design and create high quality visual material for presentation purposes.
- Prepare performance monitoring information on a monthly, quarterly, and yearly basis to the Service Manager for all KPI’s
**What we’re looking for in our Tenants First Administration Officer**:
- HNC / NVQ Level 4 in a relevant field (i.e. administration/business etc), **_or _**equivalent qualification or relevant experience of working with children, young people, and families in a business support role.
- Ability to motivate self to contribute to a positive, improvement focused working environment.
- Demonstrate a positive, adaptable approach to team working.
- Ability to use own initiative, and work in a fast-paced environment.
- Ability to travel as necessary to meet the needs of the post.
- Ability to work flexible hours to meet the needs of the service.
**What you might be asking is, why work for us?**
We are proud to put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including:
- Flexible Working Packages
- Excellent Pension Scheme
- Discounted Gym Membership
- Health & Wellbeing Checks
- Fantastic Training and Development Opportunities
***
**Key Dates
**Further Information
For an informal discussion about this role, please contact Nicola Clayton, Tenants First Team Leader on 07918335373.
This post requires a Basic Criminal Record Check.
CVs will not be accepted.