Sr. Sales Operations Excellence Lead, AWS North America Strategy & Operations
Job ID: 10374299 | Amazon Web Services, Inc.
The Sales Operations Excellence Lead will serve as a strategic driver of operational transformation within NAMER Sales Operations, with a primary focus on reducing operational burden for Field Sales Operations (FSO) colleagues through intelligent automation, centralized processes, and innovative tooling solutions. This role will identify high-impact opportunities, work with central teams to enable design and implementation of scalable solutions, and lead thoughtful change management initiatives that enhance the seller and operations experience while freeing up capacity for strategic, revenue‑driving activities.
The ideal candidate will combine analytical rigor with customer‑obsessed thinking, translating complex operational pain points into streamlined workflows that deliver measurable time savings and improved business outcomes. This role requires a systems thinker who can navigate ambiguity, build consensus across stakeholders, and drive adoption of new tools and processes with a focus on sustainable change.
Key Responsibilities
Operational Excellence & Process Optimization
* Identify and prioritize operational inefficiencies across the Sales Operations team, focusing on activities consuming significant manual effort.
* Collaborate with Central teams to design and implement automation solutions for high‑volume, repetitive tasks.
* Develop and maintain a prioritized roadmap of automation and centralization initiatives using the Above/Below the Line framework, ensuring alignment with business impact and leadership priorities.
Tool Implementation & Adoption
* Collaborate with field enablement teams to ensure successful launch of new tools and platforms, including requirements gathering, user acceptance testing, and rollout planning.
* Establish standardized processes for tool evaluation, vetting, and deployment to prevent fragmented adoption across divisions.
* Create and curate best practices, training materials, and enablement resources that drive consistent tool usage and value realization.
* Monitor adoption metrics and user feedback, iterating on implementations to maximize effectiveness and user satisfaction.
Change Management & Stakeholder Engagement
* Collaborate with field enablement to design and execute comprehensive change management strategies that address the people, process, and technology dimensions of operational transformation.
* Partner with the Sales Operations representatives to gather bottom‑up insights, test solutions, and build grassroots support for new initiatives.
* Facilitate regular communication through weekly office hours, monthly reviews, and bi‑weekly leadership updates to maintain transparency and alignment.
* Build trust with Field Sales Operations teams by demonstrating quick wins, addressing concerns proactively, and ensuring smooth transitions that minimize disruption.
Data & Insights
* Establish baseline metrics and tracking mechanisms to quantify time savings, adoption rates, and business impact of automation and centralization efforts.
* Create exception reporting and automated hygiene engines that proactively identify data quality issues and system inconsistencies before they create downstream problems.
* Partner with central data & analytics teams to consolidate and simplify dashboards/BI tools, driving adoption of standardized reporting as the single source of truth for data insights.
* Conduct post‑implementation reviews to capture lessons learned and continuously refine the approach to operational excellence.
Cross‑Functional Partnership
* Collaborate with central teams to align on shared priorities and eliminate redundant efforts.
* Serve as the voice of Sales Operations in product roadmap discussions, advocating for enhancements that address field pain points.
* Coordinate with Business Operations and Analyst/Planning Lead colleagues to ensure seamless handoffs and clear ownership boundaries as responsibilities are standardized and centralized.
Basic Qualifications
* Bachelor's degree or equivalent.
* Experience defining, refining and implementing sales processes, procedures and policies or equivalent.
* Experience conducting sophisticated and creative analysis of complex data and translating the results into actionable deliverables, messages, and presentations.
* At least 5+ years in a Sales Operations function or in a role with responsibilities supporting a mid‑to‑large scale multi‑geographical hi‑tech Sales Organization.
* Able to operate successfully in a lean, fast‑paced organization, to create a vision and organization that can scale quickly, and to collaborate with senior stakeholders to gain buy‑in for the vision.
Preferred Qualifications
* Master's degree or equivalent.
* Experience working within a high‑growth, technology company.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Base salary range (USA):
* San Francisco: $147,300.00 – $199,300.00 USD annually
* Chicago: $133,900.00 – $181,200.00 USD annually
* Boston: $133,900.00 – $181,200.00 USD annually
* Jersey City: $147,300.00 – $199,300.00 USD annually
* New York: $147,300.00 – $199,300.00 USD annually
* Austin: $133,900.00 – $181,200.00 USD annually
* Arlington: $133,900.00 – $181,200.00 USD annually
Job Location(s)
* Jersey City, NJ
* Austin, TX
* Arlington, VA
* New York, NY
* Chicago, IL
* Corporate Operations
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