Hybrid Work Arrangements
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This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.
About Us
Hewlett Packard Enterprise is the integral edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career, our culture will embrace you. Open up opportunities with HPE.
Job Description
In a typical day as an Account Support Manager, you would:
Be a reference for the customer and lead the delivery team and resources for assigned accounts
Be responsible for cost of delivery and total customer experience
Monitor the actual service level vs. the defined and agreed SLA
Proactively propose improvements and changes to the customers’ IT environment
Provide consultative IT Advice, collaboration, and operational best practices sharing
Use proven Value Based Delivery (VBD) processes to help the customer reduce business risk and maximize return of their IT investment, and to present to the customer the added value of proactive services
Know the IT environment of the customer from an end to end point of view in order to facilitate customers’ business targets within the boundaries of the support contract
Conduct Support Planning and Review Meetings to ensure customer alignment, realized value, and accelerate contractual delivery efforts
Support the customer in problem/escalation management
Identify upselling opportunities, support growth, profitability and account retention
Work closely with Sales and Pursuit teams supporting cross BU strategies and solutions
Be involved in Pre-sales, Post-sales and Renewal activities in order to provide services and account management inputs
Maintain strong understanding of the customer IT environment, vertical industry trends and relevant market
Communicate with customer on an ongoing basis on all aspects of service support
Understand standard procedures of Project Management and Change Management
Qualifications
Holding a first level University Degree or equivalent combination of education and experience.
3 - 5 years experience in related fields desired.
Able to build and manage a cross cultural, cross tower and cross business team.
Excellent in communicating, presenting and listening actively.
Native Spanish and fluent English is required.
Willing to work in Madrid.
Additional Skills
Accountability, Active Learning, Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Intellectual Curiosity, Long Term Planning.
Benefits
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
We are unconditionally inclusive, valuing varied backgrounds and offering flexibility to manage work and personal needs.
Job Level
Specialist
EEO Statement
HPE is an Equal Employment Opportunity/ Veterans/ Disabled/ LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are based on qualifications, merit, and business need.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. xhfqzwm
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider qualified applicants with criminal histories.
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