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Business Analyst / Project Manager (Pharmaceutical sector), Girona
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Job Description:
Omega CRM Consulting is looking for a Business Analyst / Project Manager to collaborate with one of the top 15 global pharmaceutical companies.
Responsibilities:
* Optimize service operations processes and support systems to reduce workload, enhance reporting/forecasting transparency, and track SLAs.
* Manage project scope, timelines, and communications as a project manager.
* Work with service owners, product owners, and the delivery team to gather requirements and ensure project objectives are met as a business analyst.
* Manage operational tasks for the Service Ops Platforms.
* Support daily operations of the Service Ops Platforms.
* Assist in onboarding and training for Production Partners.
Experience:
* Experience in Project Management and Business Analyst roles within the IT sector.
* Knowledge of service operations processes, including global, customer-centric scenarios, process mapping, and requirements gathering.
* Experience with service operation tools such as JIRA and ServiceNow.
* Experience working in SCRUM environments.
* Strong analytical and problem-solving skills.
* Experience with LMS platforms is a plus.
What do we offer?
* Permanent contract.
* Flexible schedule to balance professional and personal life.
* Training & Certifications from our main partners.
* Home office options.
* Flexible benefits (public transport tickets, meal vouchers, etc.).
* Health insurance.
* Our commitment to social responsibility through Omega in Action.
About us:
We are a global digital company focused on accelerating business experiences through technology and data, offering solutions in Customer Omnichannel Experiences across various industries. We are a top Salesforce partner in Europe, with a diverse team of over 530 professionals from 24 nationalities in Spain and France. Our culture emphasizes collaboration, innovation, and well-being, guided by our core values of Talent, Flexibility, Commitment, and Innovation.
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