From TaylorHopkinson we are seeking a Field Service Engineer for a general industrial company specialized in advanced battery technologies for industry.
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Role Overview Its Energy Storage Systems (ESS) division focuses on supporting the growing global demand for energy storage and enabling the transition toward renewable energy.
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Field Services Engineer Responsibilities The Field Services Engineer will provide technical support in the field, with responsibilities including:
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- Installation & commissioning of lithium-ion energy storage systems (containerized solutions) across EMEA and occasionally worldwide
- Operation & maintenance support for existing lithium-ion products
Key Responsibilities
- Analyze and understand customer applications
- Adapt system configurations (battery solutions, power systems, electrical infrastructure) to customer needs
- Ensure proper conditions of use and maintenance on-site
- Support customers and demonstrate solution reliability compared to competitors
- Troubleshoot and resolve technical issues in coordination with engineering teams
- Provide remote monitoring and diagnostics support
- Train local partners and subcontractors on maintenance procedures
- Support bidding processes with field expertise
- Continuously develop product and market knowledge
- Contribute to defining service strategies and best practices
- Ensure safety, reliability, and operational standards are implemented on-site
Knowledge sharing & documentation
- Contribute to technical documentation (manuals, tools, diagnostic systems)
- Deliver training sessions to customers and partners
Field service activities
- Service interventions
- System testing and validation
- Troubleshooting and repairs
- Component replacement
- Training delivery
- Ensure compliance with corporate safety policies
- Monitor and improve customer satisfaction
Profile
- Engineering background (electrical, energy, electronics, automation, or similar)
- Field experience, including outdoor and international environments
- Knowledge of battery systems and applications
- Strong understanding of electrical systems
Certifications (Required)
- Health & safety training (construction-related, minimum 20 hours)
- Advanced safety certification (minimum 60 hours + additional specialization training)