**Pentasia, **on behalf of a respected client, is seeking a Customer Service Host fluent in Spanish.
Our foreign customer service teams, just like our English teams, consist of specialized hosts who have an in-depth understanding of customers in their specific regions. These highly skilled and professionally trained hosts deliver the same exceptional service but in multiple foreign languages.
Customer welfare is at the forefront of our strategy, and we are committed to ensuring all our customers enjoy our products in a safe and responsible gambling environment.
**Purpose of the role**:
We provide excellent services to our international clients and their businesses. We believe our people are the driving force behind our success, and we prioritize hiring individuals with high potential, fostering their career development within the company. With offices in Ceuta, Madrid, London, Portugal, Cape Town, and Malta, we are an international company with a diverse culture, giving us an edge in a competitive market and making us an employer of choice in Ceuta. We are currently seeking Customer Service Hosts to join our offices in Ceuta.
**Responsibilities**:
- Handling all incoming and outgoing contacts in a multimedia environment.
- Entering relevant information into databases.
- Building and managing customer relationships.
- Engaging in problem-solving tasks during shifts.
- Taking full responsibility for customer-related queries.
- Performing additional tasks as assigned by managers or shift supervisors.
**Requirements**:
- Essential: Spanish as a home/first language.
- Fluent in English and Spanish, with effective communication skills (reading, writing, and speaking).
- Availability for shift rotations.
- Completed high school qualification.
- At least 1 year of work experience post qualification.
What they offer:
- 25 days annual leave (Increasing year-on-year)
- Hybrid working model - Up to 6 days a month working from home
- Pension with matching contributions starting at 5% to 8% (increasing year-on-year)
- Life Assurance - 4 x annual salary
- Income Protection - 2/3 of annual salary for a period of up to 5 years
- Medical Plan
- Meal Vouchers €250 per month
- Up to €200 a month for the use of the ferry, helicopter, or car and petrol”
- Team socials
- Learning and development (Internal and external courses)
- Long Service Awards