Manpower is looking for a Credit & Collections Specialist for our client PPG, based in Rubí (Barcelona)MISSION:To be a part of and handling the Credit and Collection activities in German.The focus is to review open accounts for collection, conduct collection calls and E-mails to collect Accounts Receivables, mail correspondence and telephone calls to customers to encourage payment of overdue receivables.Answering incoming calls to help customers understand their balance and due items.PRINCIPAL ACCOUNTABILITIES:CreditFollow local policy and EMEA Credit policy.Existing customer – review credit limit based on policyManage blocked orders based on policy.Manage the customer credit risks followed by proactive actions and communications.Coordinate, update of Master data relevant for automated communicationHelp integrate any new business acquisitions or business extensions.CollectionFollow regular Dunning process.Reviewing open accounts in your own portfolio for collection effortsConduct collection calls and E-mails to collect Accounts ReceivablesMail correspondence to customers to encourage payment of overdue receivables.Negotiate customer disputes to resolution and documents root cause.Develop relationships with internal/external customers.Maintain accurate collection files.Identify issues attributing to account delinquency and discuss them with the Credit ManagerReview and monitor all applicable collection reports.Provide timely follow-up on payment arrangements.Internal ControlsFollow the internal control procedures required by PPG or Credit policy rules.Document and archive supporting documents.Follow procedures.Tools & TechniquesFollow standardization principles and participate in Integral standardization process.Participate in local process improvement projects and support other management directives as prescribed.REQUIRESBe fluent in German and English.Service minded and empathic.Effective business writing and professional communication skills.Demonstrated effectiv