MISSION OF THE POSITION: Remote or on-site assistance to customers in the case of breakdown, maintenance or Enflex machines installation. Main tasks and direct related responsibilities: - Troubleshoot and diagnose breakdowns (mechanical/electrical) on Enflex machines already installed, using test instruments and also from non-technical descriptions provided by customers. - Prepare comprehensive service reports, time sheets and expense reports in a timely and accurate manner. - Perform updates and preventive/corrective maintenance plans at the customer's site. Be an active part of the SAT following an upgrade, modification or maintenance plan. - Supporting customer technical issues through remote support (when not travelling). - Installation of Enflex machines at customer site. Relations: internal and external Internal (short list of main depts or areas): Customer Service. External (short list of main external points of contact): Customers.- Experiència 5 mesos. - 5 years’ experience with packaging machines. Experience with Adaptable Pouching machinery is highly valued.- anglès (parlat superior, escrit superior)- Disponibilitat per viatjar- Contracte laboral indefinit- Jornada completa- Altres beneficis: 6:30h - 14:30h QHSE main points - Follow any quality and excellent standard or policy defined by Volpak and Coesia. - Be aware about any health and safety and environmental requirement which can be directly or indirectly applicable to the position. - Be responsible of the performed tasks in terms of cost (economical and environmental). - Coesia is an equal opportunity employer and embraces diversity and inclusion. - The members of the alarm and evacuation, first intervention and first aid teams, must review and follow the emergency plan procedure, in which their tasks and duties are detailed.