Senior Service Engineer EMEA - (FV-924) Madrid, Community of Madrid
Senior Service Engineer EMEA - (FV-924)
Madrid
Madrid, Community of Madrid, ES
Job Description SummaryThe principal role of the Digital service L3 engineer is to lead the technical support to EMEA service zones teams on digital products. Influence and lead digital new products' introduction within EMEA zones, and last but not the least train our service zones teams on these new digital products. GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier worldLe rôle principal de l'ingénieur L3 des services numériques est d'animer le support technique des équipes des zones de services EMEA sur les produits numériques. Influencer et piloter l'introduction de nouveaux produits digitaux dans les zones EMEA, et enfin former les équipes de zones de service sur ces nouveaux produits digitaux. Job DescriptionAs part of the Health Care Systems EMEA service business, the service HQ Online Center team is providing technical expertise and support to regional services teams. The D* igital *O n L* ine *E ngineer (Digital Service L3 Engineer) is working at EMEA service OLC headquarter level. He /She reports to the Imaging Service Manager. The principal role of the Digital service L3 engineer is to lead the technical support to EMEA service zones teams on digital products such as EHL, Imaging Protocol Manager, Digital Expert and more. Influence and lead digital new products' introduction within EMEA zones, and last but not the least train our service zones teams on these new digital products. To this purpose, the digital L3 online engineer will interact with engineering(L4), marketing, and regional counterparts. The OLC digital L3 engineer duties includes ( but are not limited to ):- Technical support of our F* ield *S ervice E* ngineers (FSE) and our *R egion S* ervice *E ngineers (RSE) on all digital technical subjects within imaging modalities. - Technical support to our service zones for FMIs & PMs of digital products. - Technical support to our service zones teams on digital CSOs (Customer satisfaction opportunity) resolutions. - Participate to digital NPIs (New Product Introduction) in imaging modalities and influence them for "design for service". - Lead imaging digital projects & initiatives for EMEA HQ service organization- Define, and deploy action plan to improve quality, reliability, and customer satisfaction for our imaging digital products. - Support modalities targets for service productivity, and service labor cost reduction. - Be the interface of the OLC team with external partner on new digital imaging modalities initiatives. Quality Specific Goals:- Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position. - Complete all planned Quality & Compliance training within the defined deadlines. - Identify and report any quality or compliance concerns and take immediate corrective action as requiredQualifications:- Degree in Engineering or similar- At least 10 years' experience in Digital products services. - Proven leadership skills (experience successfully managing projects/issues). - Minimum 5 years professional experience in a team organization role in an international environment. - Fluent EnglishPreferred Qualifications:- Proven mentoring and coaching abilities, demonstrated ability to motivate & inspire others. - Demonstrated capability of leading / coaching teams of technical experts. - Be customer focused. - Be open for challenges and for coaching. - Understanding of the service activities in the Medical business & be knowledgeable of service tools. - Change agent with energy, passion & enthusiasm to drive change. - Demonstrated effective interpersonal, teamwork & networking skills. - External Focus: Understanding customer needs, marketplace dynamics, industry trends, & the competitive landscape in the industry/function & considering the external impact of service business activities & decisions on the external environment. - Demonstrated ability to work within a cross-functional, global project teamInclusion and Diversity:GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Behaviours:We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity. Total Rewards:Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration, and support. #LI-Remote#LI-AV2Dans le cadre de l'activité de services de HealthCare Systems EMEA, l'équipe du centre en ligne du siège social fournit une expertise technique et un soutien aux équipes de services régionales. L' ingénieur Digital OnLine (Digital Service L3 Engineer) travaille au niveau du siège de l'OLC des services EMEA. Il/Elle est rattaché(e) au Responsable du Service d'Imagerie. Le rôle principal de l'ingénieur L3 du service numérique est de diriger le support technique des équipes des zones de service EMEA sur les produits numériques tels que EHL, Imaging Protocol Manager, Digital Expert et plus encore. Influencer et piloter l'introduction de nouveaux produits digitaux dans les zones EMEA, et enfin former nos équipes de zones de service sur ces nouveaux produits digitaux. À cette fin, l'ingénieur numérique en ligne L3 interagira avec l'ingénierie (L4), le marketing et ses homologues régionaux. Les tâches de l'ingénieur numérique L3 OLC comprennent (sans s'y limiter) :- Support technique de nos Field Service Engineers (FSE) et de nos Region Service Engineers (RSE) sur tous les sujets techniques numériques dans les modalités d'imagerie. - Support technique à nos zones de service pour les FMI et les PMs de produits numériques. - Support technique à nos équipes de zones de services sur les résolutions digitales de CSO (Customer satisfaction opportunity). - Participer aux NPI (New Product Introduction)numériques dans les modalités d'imagerie et les influencer pour le « design for service ». - Diriger les projets et initiatives numériques d'imagerie pour l'organisation de services du siège EMEA- Définir et déployer un plan d'action pour améliorer la qualité, la fiabilité et la satisfaction client de nos produits numériques d'imagerie. - Objectifs de modalités de prise en charge de la productivité des services et de la réduction des coûts de main-d'œuvre des services. - Être l'interface de l'équipe OLC avec un partenaire externe sur les nouvelles initiatives de modalités d'imagerie numérique. Objectifs spécifiques de qualité :- Connaître et respecter le manuel de qualité, le système de gestion de la qualité, la politique de gestion de la qualité, les objectifs de qualité et les lois et règlements applicables à ce type d'emploi/poste. - Suivre toutes les formations prévues sur la qualité et la conformité dans les délais définis. - Identifier et signaler tout problème de qualité ou de conformité et prendre des mesures correctives immédiates au besoin. Qualifications:- Diplôme d'ingénieur ou équivalent- Au moins 10 ans d'expérience dans les services de produits numériques. - Compétences avérées en leadership (expérience de la gestion réussie de projets/problèmes). - Minimum 5 ans d'expérience professionnelle dans un rôle d'organisation d'équipe dans un environnement international. - Anglais courantQualifications souhaitées :- Capacités avérées de mentorat et de coaching, capacité démontrée à motiver et à inspirer les autres. - Capacité démontrée à diriger / encadrer des équipes d'experts techniques. - Etre focus sur la satisfaction client. - Etre ouvert aux défis et au coaching. - Compréhension des activités de service dans le secteur médical et connaissance des outils de service. - Agent de changement avec l'énergie, la passion et de l'enthousiasme pour conduire le changement. - Compétences démontrées en relations interpersonnelles, en travail d'équipe et en réseautage. - Approche externe : Comprendre les besoins des clients, la dynamique du marché, les tendances de l'industrie et le paysage concurrentiel de l'industrie/de la fonction et prendre en compte l'impact externe des activités et des décisions commerciales de services sur l'environnement externe. - Capacité démontrée à travailler au sein d'une équipe de projet interfonctionnelle et globaleAdditional InformationRelocation Assistance Provided: NoWelcome to hacendo.comkitempleo. es asks for your consent to use your personal data to: perm_identity perm_identity Personalised advertising and content, advertising and content measurement, audience research and services development devices devices Store and/or access information on a device Some vendors may process your personal data on the basis of legitimate interest, which you can object to by managing your options below. 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