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Cyberbit is the world’s leading cyber-security training platform for cyber professionals, with clients from Fortune 500, universities, governments, and militaries worldwide. It was recently recognized as a leader in the product category in the Forrester Wave report -.
Cyberbit deploys real-world attacks using reverse-engineered malware onto a virtual corporate network, allowing users to defend against live attacks using commercial-grade security tools. This effectively trains cyber professionals and students in industry-standard detection, response, and attack mitigation techniques.
We are seeking a cybersecurity-focused Customer Success Manager proficient in SaaS technologies and technical training. This individual will play a key role in maintaining and growing accounts in Europe and the Middle East. The ideal candidate is a self-starter who thrives in a fast-paced, innovative startup environment and is excited about working with revolutionary technology.
Responsibilities
* Achieve mastery of Cyberbit technologies and Customer Success playbooks within 1-3 months.
* Conduct clear, energetic product demonstrations that showcase the value of the product to customers and prospects, from SOC managers to CISOs.
* Guide analysts through simulated live-fire attacks, adjusting the approach based on trainees' skill levels and customer objectives.
* Understand each customer's unique needs and help them succeed by mapping their training objectives to the Cyberbit content catalog.
* Monitor customer health by communicating regularly (onboarding, success calls, quarterly reviews), analyzing usage data, and updating metrics in internal tools.
* Support customers and internal teams through excellent written and oral communication, including PowerPoint presentations, product Q&A, and documentation.
* Contribute to product improvements by clearly communicating customer-requested features.
* Collaborate with regional sales managers on account relationships, org charting, and upsell opportunities.
Requirements
* At least 3 years of experience in a SaaS-based cybersecurity or IT product customer success role and/or project management.
* Over 2 years of experience providing cybersecurity technical training.
* Bachelor's, Master's, or PhD in cybersecurity or related field – a strong advantage.
* Excellent planning, multitasking, and time management skills in a remote environment;
meticulous note-taking is essential.
* Exceptional communication skills in English;
proficiency in a third language (Spanish, German, or French) is required.
* Strong skills in Excel and PowerPoint.
* Experience with Salesforce is a plus.
* Cybersecurity certifications from EC-Council (e.G., Certified Incident Handler, Certified Security Analyst) are a strong advantage.
* Willingness to travel up to 20% to customer sites when permitted.
If you’re not sure you meet all qualifications but are eager to take on the challenge, we encourage you to apply.
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