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Client:
Location:
Rota, Spain
Job Category:
Other
EU work permit required:
Yes
Job Reference:
46989701734727680032460
Job Views:
1
Posted:
31.03.2025
Expiry Date:
15.05.2025
Job Description:
Navy Lodge Guest Service Rep - Flex
Job Number: 22000165
Primary Location: Spain-Cadiz-Rota
Organization: Rota
Pay Range: $15.00
Job Summary: Responsible for the front desk operations, lobby appearance, guest service, office operations, etc. Position will be required to work all shifts including holidays, as scheduled. Communicates with all Navy Lodge personnel and chain of command concerning operations, guest issues or situations that require immediate attention.
Duties and Responsibilities:
* Front Desk Operations - Assists guests in person or via telephonic contact for all communication including, but not limited to: room reservations and/or cancellations, payments, questions, check-in, check-out process, collecting payments, authorized patron verification, guest room assignments, credit card processing, express check out requirements, etc.
* Reconciles daily transactions of all accounts and outlets of the Navy Lodge ensuring complete balancing while maintaining guest service at all times. Executes night audit functions.
* Applies knowledge of Navy Lodge standard operating procedures, processes, and rules governing patron eligibility.
* Interacts with patrons and receives and resolves customer complaints. Utilizes judgment and understanding of policies and procedures to better assist patrons and resolve complaints and issues.
* Handles all stages of guest's stay, accommodating special requests as needed and resolving issues that may arise.
* Issues room keys, sorts incoming mail and messages and deposits guest valuables in safety-deposit boxes.
* Operates telephone switchboard taking and delivering messages as required and answers inquiries pertaining to Navy Lodge services, base facilities, area attractions and travel directions.
* Responsible for lobby appearance including cleaning, mopping, dusting, organization, presentation, etc. and all assigned work areas.
* Responsible for assigned pass key, properly logs in and out using Navy Lodge key log record. For security reasons must report lost key immediately to Supervisor.
* Responsible for care and upkeep of Navy Lodge issued uniform items, i.e. name tags, shoes, jackets, etc. and assigned work equipment i.e. radios, power/hand tools, etc.
* Greets and welcomes guests (upon sight or within 10 feet) while performing outstanding guest relations.
* Utilizes a computerized Property Management System (PMS) and takes inquiries and reservations from authorized patrons.
* Operates POS to record sales from convenience store. May assist in maintaining and stocking adequate supply levels.
* Ensures all wake up calls are handled promptly and properly.
* Complete bank deposits, mail, pick up mail, collect money bags, and other required services.
* Responsible for the set-up and breakdown/clean-up of the complimentary "self-service" breakfast bar and other events in the lobby area.
* May be required to assist with set-up and breakdown of chairs and tables used during special functions, and clean immediate and surrounding area upon the conclusion of the event.
* Required to assist in laundry facility and issue/deliver guests supplies to guests.
* Maintains a clean and safe environment.
* Performs other related duties as assigned.
General Experience: One (1) year of general office, clerical experience that demonstrated the ability to perform clerical duties satisfactorily.
And Specialized Experience: One (1) year progressively responsible experience related to the position to be filled.
Or Substitution of Education for Experience: Study completed in a college, university, or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.
For Employment Consideration, Selected Candidate Must Provide Following Documentation:
- Copy of no fee passport (Front Page, VISA Page, Statement Reference)
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