Overview Join to apply for the Senior End-User Support Engineer role at EPAM Systems .
We are seeking a highly motivated and skilled End User Support Engineer to join our IT team. The ideal candidate will provide exceptional technical support to end users, ensuring seamless operation of hardware, software, and IT infrastructure. This role requires a proactive individual who can troubleshoot and resolve technical issues, collaborate with cross-functional teams, and contribute to the continuous improvement of our digital workplace services and office IT infrastructure. You will be part of a global and distributed IT Support Team and responsible for end users support in their day-to-day operations.
Responsibilities Provide hands-on and remote technical support for hardware, software, and peripheral devices such as printers and conference equipment
Troubleshoot and resolve issues related to endpoint devices, operating systems, and software applications
Effectively manage and resolve support tickets while maintaining high customer satisfaction levels
Maintain endpoint devices by ensuring optimal functionality, security compliance, and software updates
Support software deployment, configuration, and system maintenance for end users
Monitor LAN and Wi-Fi performance to guarantee reliable office connectivity
Perform maintenance and issue resolution for switch rooms, network equipment, and related IT infrastructure
Provide training and user guidance on IT systems, tools, and best practices to improve workplace utilization
Proactively stay updated on emerging technologies and trends to enhance IT support services
Identify process improvement opportunities and contribute to long-term IT support strategy development
Participate in broader IT projects and initiatives, contributing expertise and ensuring user-centric focus
Requirements Bachelor\ 's degree in Information Technology, Computer Science, or equivalent experience
5+ years of experience in end-user support, IT helpdesk, or similar roles
Knowledge of hardware, software, and operating systems, including Windows, macOS, and Linux
Background in IT infrastructure components like LAN, Wi-Fi, and network equipment
Understanding of IT service management tools such as ServiceNow or Jira, with experience in remote support mechanisms
Showcase of advanced problem-solving skills and root cause analysis capabilities
Expertise in certifications such as CompTIA A+, ITIL, or Microsoft Certified: We offer Private health insurance
EPAM is a leading digital transformation services and product engineering company with 61,700+ EPAMers in 55+ countries and regions. In 2018, we opened an office in Spain that quickly grew to over 1,450 EPAMers distributed between the offices in Málaga, Madrid and Cáceres as well as remotely across the country. Here you will collaborate with multinational teams, contribute to numerous innovative projects, and have an opportunity to learn and grow continuously.
Enjoy more of your personal time with flexible work options, 24 working days of annual leave and paid time off for numerous public holidays.
Take advantage of internal training, mentorship, sponsored certifications and LinkedIn courses.
Grow in engineering or managerial direction to become a People Manager, in-depth technical specialist, Solution Architect, or Project/Delivery Manager.
Join a global EPAM community of highly skilled experts and connect with them to solve challenges, exchange ideas, share expertise and make friends.