This job is with Mars, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Job Description: We at Mars Petcare believe in making a better world for pets and we want to do this through transforming our relationships with Pet Owners through delivering excellent products,
services
and personalized experiences with our brands. The Digital Products, Platforms & Services team is a newly formed team sits within Growth, Digital & Platforms (GDP) global function and
is responsible for
designing, developing & rolling out
state-of-the-art
digital products across brands, regions & divisions globally and help our brands accelerate organic growth.
We are
seeking
a talented and experienced Tech Lead to join our team. The ideal candidate will
be responsible for
leading technical initiatives, providing guidance and mentorship to a team of engineers, and
leading the product engineering direction of our Consumer Care digital product.
You will collaborate closely with cross-functional teams to define technical requirements, architect scalable solutions, and ensure alignment with business
objectives
and best practices.
You will
collaborate with other
leads,
data engineers
, architects
to develop scalable, reliable, and secure
consumer care digital
product
.
You will collaborate closely with cross-functional teams to
identify
and deliver cross-cutting use cases
centered around care, partner with and leverage consumer data available through our suite of digital products including CRM, Marketing Data Hub,
CDP
and such
. Y
ou will partner closely with each
product's P
roduct
O
wner and the
T
ech
P
roduct
L
ead
, Data Analyst and Data Integration Lead
with a focus on
assisting with cross-brand, cross-division and cross-product data analysis
of the products
for
timely product development
and also
the rollout of these products to our global Mars Petcare brands and divisions. Specifically, you will be accountable to drive
data engineering architecture
, insights and data driven decision making
between GDPs SSO (Single-Sign-On) product comprised of Consent management, Identity and single-sign-on experience for our consumers (Pet Parents and Pet Owners), CDP (Customer Data Platform), CRM (Customer Relationship Management), DAM (Digital Asset Management) and CMS (Content Management System and the frontend experience)
. You will also connect with brand and divisional
data stewards
to ensure the
requirements
are
well understood, aligned and drive towards
a comprehensive analysis,
scoping
and product development of our products
for each brand and division across different countries and regions.
MUST HAVE
Strong domain
expertise
with
large scale Customer Care software like Salesforce Service Cloud, Genesys, Zendesk etc. Proven experience leading large scale Customer Care deployments globally Strong technical
expertise
in software engineering principles, design patterns, and best practices
. Hands-on experience with cloud-based data platforms and services
ideally on Azure
Cloud
. Strong understanding of database technologies (e.g., relational databases, NoSQL databases, data warehouses)
. Excellent leadership, communication, and collaboration skills, with the ability to influence and drive change across organizational boundaries
. Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions
. Experience with Agile methodologies and DevOps practices is
required Strong attention to detail and ability to manage multiple projects simultaneously while meeting deadlines Passion for innovation, continuous learning, and driving business growth through data-driven decision-making
. Relevant certifications
data architecture, data management certifications
are a plus NICE TO HAVE
Experience
working with global multi-brand company
. Awareness of data privacy regulations and a commitment to ensuring compliance in data-related activities. What can you expect from Mars?
Work with diverse and talented Associates, all guided by the Five Principles. Join a purpose driven company, where we're striving to build the world we want tomorrow, today. Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus. #TBDDT
Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.