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We are seeking a skilled and experienced ServiceNow Developer and Administrator to manage and enhance our ServiceNow platform. This role will be responsible for the development, configuration, administration, and support of the ServiceNow ecosystem to ensure effective and efficient IT service delivery across the organization. The ideal candidate will possess strong technical skills, experience in ServiceNow development and administration, and the ability to work collaboratively with cross-functional teams.
Key Responsibilities:
* Design, develop, implement and maintain new modules and enhancements in ServiceNow (ITSM, ITOM, HRSD, CSM, etc.)(currently only ITSM)
* Configure and customize ServiceNow workflows, UI policies, business rules, client scripts, and notifications.
* Maintain the integrity and overall health of the ServiceNow platform through regular updates, patching, and performance tuning.
* Act as the primary system administrator for the ServiceNow platform, including user management, roles, and access controls.
* Collaborate with stakeholders to gather requirements, analyze processes, and propose effective solutions using the ServiceNow platform.
* Develop and maintain integrations between ServiceNow and other systems using APIs, MID servers, or integration tools.
* Monitor platform usage and performance; troubleshoot and resolve issues as they arise.
* Ensure compliance with security and regulatory standards within the ServiceNow environment.
* Create and maintain documentation, including technical specifications, configuration guides, and change management records.
* Provide support and training to end users and team members on ServiceNow best practices and functionality.
Qualifications:
Required:
* 3+ years of hands-on experience in ServiceNow development and administration.
* Proven experience with core ServiceNow modules like Incident, Problem, Change, CMDB, Service Catalog, and Knowledge Management.
* Experience with ServiceNow Flow Designer, IntegrationHub, and Automated Test Framework (ATF).
* Knowledge of ITIL principles and experience working in ITIL-aligned environments.
* ServiceNow System Administrator certification ( minimum ).
Preferred:
* Bachelor’s degree in Computer Science, Information Technology, or related field.
* ServiceNow Certified Application Developer or Certified Implementation Specialist.
* Familiarity with ServiceNow domains like SecOps, GRC, or HRSD.
* Experience with Agile/Scrum methodologies.
Soft Skills:
* Proficiency in English language
* Ability to collaborate with multi-cultural stakeholders
* Excellent communication and interpersonal skills.
* Strong analytical and problem-solving abilities.
* Ability to manage multiple priorities in a fast-paced environment.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
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