Location: Madrid (Onsite)
Team: Publisher Success
About Refinery89
Refinery89 is a Dutch AdTech company headquartered in Madrid, working with premium publishers worldwide to optimize programmatic advertising performance. Through advanced, data-driven technology, Refinery89 helps publishers increase revenue, improve efficiency, and gain greater transparency across their monetization stack.
The company operates with an international, highly specialized team focused on delivering measurable results, operational excellence, and long-term partnerships in an evolving digital advertising ecosystem.
About the Role
As an Account Manager – Publishers (Brazil), you will manage and grow relationships with premium Portuguese-speaking publishers, acting as their main point of contact and trusted advisor. Your focus is to ensure strong performance, high satisfaction, and long-term retention by combining relationship management, performance optimization, and proactive support.
You will work closely with internal teams—including Publisher Sales, Technical Account Managers, AdTech, Product, and Finance—to deliver measurable outcomes while maintaining a consistently high-quality publisher experience.
Key Responsibilities
1. Account Ownership & Growth
o Manage and grow relationships with premium publisher accounts in Brazil via email, WhatsApp, and calls.
o Act as the primary point of contact, ensuring clarity, trust, and continuity.
2. Performance Management
o Monitor, analyze, and interpret performance metrics to proactively identify optimization and growth opportunities.
o Translate performance data into clear, actionable insights and recommendations.
3. Issue Resolution & Support
o Take full ownership of publisher issues end-to-end.
o Coordinate internally with relevant teams while remaining accountable for resolution and communication.
4. Strategic Advisory
o Develop a strong understanding of the publisher monetization ecosystem and platform technology.
o Identify upsell and expansion opportunities aligned with publisher performance and needs.
o Act as a trusted advisor by providing data-driven guidance and strategic recommendations.
5. Internal Collaboration
o Share publisher feedback and market insights with internal teams to improve products, workflows, and execution.
o Work cross-functionally to support initiatives that drive publisher success.
6. Relationship Cadence & Communication
o Conduct Quarterly Business Reviews (QBRs) and Annual Business Reviews (ABRs) with key partners.
o Maintain high standards of communication, including fast response times, proactive updates, and clear closure of all issues.
Publisher Success Standards
* Acknowledge messages or tickets as soon as possible.
* Own issues end-to-end and escalate internally when required.
* Proactively update publishers before they follow up.
* Communicate clearly, empathetically, and transparently.
* Always close the loop once issues are resolved.
Must-have Skills & Experience
* Native Brazilian Portuguese (mandatory); medium to high proficiency in English.
* 2–3 years of experience in AdTech, digital advertising, or publishing.
* Minimum 1 year of hands-on experience setting up campaigns in ad servers (e.g. Google Ad Manager).
* Strong relationship management skills with senior stakeholders.
* Ability to explain technical concepts in a simple, actionable way.
* Data-driven mindset with experience using dashboards and performance reports.
* Highly organized, detail-oriented, and proactive.
* Comfortable working in a fast-paced, evolving environment.
Preferred Background
* Experience working directly with publishers or monetization platforms.
* AdTech background is a strong plus.
Interview Process
The interview process for this role consists of four stages:
1. Initial screening – Introductory call with a recruiter.
2. First interview – Video call with members of the Publisher Success team.
3. Second interview – Video call with the Hiring Manager and/or senior stakeholders.
4. Final interview – In-person meeting with the Hiring Manager and key team members.
Each stage is designed to assess role alignment, collaboration style, and long-term fit, while giving clear visibility into how Refinery89 operates and what success looks like in the role.