Overview
Agile Delivery Manager (17011)
The role is to lead agile delivery for our martech delivery squads as part of our ongoing digital transformation, driving agile practices across teams and focusing on delivering iterative feature releases to continuously improve omni-channel experiences for customers.
What you'll be doing
Facilitate agile delivery frameworks across teams, enhancing collaboration and efficiency in feature development and system integrations.
Serve as the primary liaison for programme/project managers, product owners and delivery partners.
Lead service management activities, focusing on the design and transition of new services to ensure smooth operations and customer satisfaction.
Drive the demand planning process, balancing workload with team capacity and capabilities, while prioritising agile practices.
Identify and mitigate conflicts and dependencies across initiatives, collaborating with Technology Managers and Product Managers to ensure risks are managed and resolutions are proactive.
Drive ways of working improvements across martech squads and between other key teams in the martech space to improve efficient delivery.
Uphold design, quality, and security governance within Technical Architecture, ensuring solutions are robust, secure, and performant.
Champion the end-to-end delivery of features into production, balancing agility with quality assurance.
Promote compliance with information security standards and maintain risk registers.
Advocate for continuous process improvements and maintain high standards of delivery and technical documentation.
Foster strong relationships across teams to support effective communication and recognition of achievements.
Empower teams to self-organise and champion agile methodologies to enhance performance and innovation.
Liaise with support teams and facilitate fixes and incident escalation and resolution via the martech development teams when required.
What you'll bring to the team
Extensive experience in delivering app or web releases in a high-transaction environment using agile methodologies.
Skilled in leading multidisciplinary teams, both onsite and remotely, fostering a collaborative and agile working environment.
Strong stakeholder management abilities, capable of influencing and managing expectations within a matrix organisation.
Proficient in vendor management, with a proven track record of managing external partners and offshore teams.
Innovative problem-solving skills, with a practical and pragmatic approach.
A proactive team player who champions agile practices and continuous improvement across all operational levels.
Knowledge and experience of working with martech and/or customer data systems (CDP, CEP, CMP etc.).
What we can offer you
Up to 20% bonus
25 days holiday
BAYE, SAYE & Performance share schemes
Life Assurance
Flexible benefits package
Excellent staff travel benefits
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