Established international iGaming company on the lookout for Customer Service Executive (Danish Speaking)
* Form part of an international iGaming company
* Chance to kickstart your career with growth opportunities
Workplace: Hybrid in Malta
Relocation: Assistance and relocation package provided
Your Role
* Assist customers via live chat, email, and phone, providing timely and effective support.
* Take ownership of more complex issues, ensuring they are resolved efficiently.
* Collaborate with internal teams and external partners to resolve customer concerns.
* Process KYC verification and enhanced due diligence when necessary.
* Review and approve withdrawal requests in line with security protocols.
* Conduct daily security checks to monitor new accounts and transactions.
* Analyze customer interactions and provide feedback to improve services and self-help resources.
* Support CX initiatives by contributing insights on customer trends and system improvements.
* Handle additional tasks as required by the Customer Experience Management team.
What You Bring
* Fluent in Swedish (spoken and written) with strong communication skills.
* Interest in sports and casino is a plus.
* Analytical mindset and problem-solving abilities.
* Ability to work flexible shifts, including night shifts.
* Previous customer service experience is an advantage.
* Strong multitasking skills and ability to work in a fast-paced environment.
What’s in It for You?
💰 Competitive salary of €26K + Bonus
🎉 Quarterly team events and weekly company socials
🏡 Hybrid work setup with a home-office setup allowance
💻 Work remotely from anywhere yearly benefit
🏥 Private health insurance with dental coverage
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