D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customers' IT productivity and contribute to their organization’s success and value.
We are interested in engaging, flexible, and solution-oriented individuals who are looking to become part of a dynamically growing and international organization. We focus on creating value where IT counts. Join us!
Please be aware that this position is not suitable for people who are allergic to Penicillin.
Tasks and Responsibilities
* Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices, and other tech tools and products
* First and second level technical support – calls/tickets/user interaction
* Provide prompt responses to IT-related questions from end-users
* Document all end-user interactions reliably in the customer ticket system ‘Service Now’ (e.g., incidents, requests)
* Create, maintain, and utilize knowledge articles
* Provide IT onboarding training to new starters
* Contribute to continuous improvement initiatives
* Language skills: fluent English and fluent Spanish; other languages are a plus
* 2+ years of experience in a similar role
* Strong problem-solving and analytical abilities
* Excellent communication skills and customer orientation
* Attention to detail and ability to multitask, handling multiple stakeholders
* Ability to prioritize and work independently; well-organized
* Team player with a supportive personality
* Experience in regulated IT environments (e.g., GxP) is a plus
* All candidates must provide a criminal record check not older than 3 months
* Broad range of activities, tasks, and projects
* Flexible working conditions
* Fishing for Friends program – our referral program
* Further development and professional advancement
* Friendly and international working environment
* Company-sponsored events
Is IT in your DNA?
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