Position: French Helpdesk Technician
Location: Barcelona, Spain
Employment type: Full-time
Remuneration: Base salary + bonuses
**DUTIES AND RESPONSIBILITIES**:
- Communicate with customers using various channels
- Ensure customer satisfaction and provide professional customer support
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
- Identify the issue the client is facing, troubleshoot and provide the solution
- Able to identify when the issue should be re-assigned to another department or more senior representative
- Collaborate with other specialists to solve or properly close help tickets
- Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
- Maintain and update all job-related administrative forms
**REQUIREMENTS**:
- Fluent in French, both oral and written. Fluent in English (at least B2 level)
- Professional experience with Customer Service, Technical Support
- Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
- Resourceful and stress resilient personality that can adapt and remain calm in all situations
- Ability to meet tight deadlines with minimum supervision and in timely manner
- Ability to work independently, while being team player at the same time
**BENEFITS**:
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Meal allowance
- Daycare vouchers, transportation card
- Monday to Friday, rotation shifts between 6am and 10pm