At SKINVITY, we are building the leading brand in femtech and wellness technology. We develop high-end at-home devices with one clear mission: to enhance women's wellbeing through innovation.
As we continue to grow, we are looking for motivated, proactive individuals who want to learn and grow with us.
We are seeking a Full-Time Customer Care Intern with a strong customer-centric mindset, attention to detail, and a genuine passion for delivering outstanding customer experiences.
Your main mission will be to support our customers across Spain and Europe throughout their entire journey, ensuring a seamless, high-quality experience aligned with our brand standards.
Responsabilidades
* Deliver an exceptional customer experience with a friendly, empathetic, and solution-oriented approach.
* Manage customer inquiries, questions, and incidents across all channels (email, social media, phone), ensuring timely responses in line with SLA commitments.
* Provide proactive follow-up on all cases until full resolution, ensuring high customer satisfaction.
* Handle and monitor logistics-related incidents (shipping, deliveries, returns), coordinating with partners when necessary.
* Sales calls
* Cold calling and follow-up calls
* Phone-based sales and customer engagement
* Manage orders, exchanges, and returns through internal platforms.
* Identify customer needs and provide personalized solutions and product recommendations.
* Conduct customer advisory sessions via video calls or phone, guiding clients on product usage and maximizing their experience.
* Develop in-depth knowledge of our product portfolio to provide accurate and valuable advice.
* Identify opportunities to improve the customer journey and contribute with actionable insights.
* Support high-demand periods (campaigns, promotions, Black Friday, Christmas, etc.).
* Track and analyze customer care metrics, contributing to continuous service improvement.
* Collaborate closely with the team, aligning individual performance with overall team goals.
Requisitos
* Student in Business Administration, Marketing, or a related field.
* Fluent in Spanish and English (spoken and written).
* Availability to start the internship.
* Ability to sign an internship agreement with a university.
* Strong digital skills and familiarity with social media.
* Excellent communication and interpersonal skills.
* Strong organizational, multitasking, and prioritization abilities.
* Proactive, solution-oriented mindset with a strong customer focus.
What we Offer
* Learning opportunity in a fast-growing, dynamic company.
* Hands-on experience in e-commerce and customer experience.
* Schedule: 09:00 – 17:30, Monday to Thursday and Friday 14:30.
* Monthly allowance: €900 gross.
* One vacation day per month worked.
* Real opportunities for future full-time integration.
* Autonomy and continuous learning environment.
* Office located in Pozuelo de Alarcón + 1 remote day per week.