Job Title: Global Transport Operations & Analytics Specialist
Location: Headquarters, Spain (Tordera, Barcelona)
Transport Operations & Analytics Specialist
About the Role
Massimo Dutti is looking for a highly analytical and detail-oriented Transport Operations & Analytics Specialist to oversee and optimize our global e-commerce logistics operations. Reporting to the Global E-Commerce Operations Manager, this role will be responsible for monitoring delivery performance, optimizing transportation lead times, and improving return processes. The ideal candidate has a data-driven mindset, strong problem-solving skills, and experience in logistics and e-commerce transportation management.
Key Responsibilities
Delivery Performance & Logistics Optimization
* Monitor and improve delivery times, return processes, and quality KPIs, identifying areas for operational enhancement.
* Proactively analyze courier performance, recommending changes or adjustments to enhance service levels.
* Analyze customer service inquiries related to e-commerce logistics (e.g., stock shortages, quality incidents) and develop action plans to reduce issue frequency.
* Track monthly delivery times by market and service type, identifying misalignments between website delivery promises and actual lead times from warehouses and couriers.
* Configure lead times in various logistics systems to ensure accurate estimated delivery dates for customers.
* Continuously analyze and improve return processes, ensuring efficient handling to minimize delays.
Data Analysis & KPI Management
* Monitor and evaluate key logistics performance indicators (KPIs), including:
o On-time delivery rates by country and service type
o Stock availability & fulfillment rates
o Late shipments & delayed returns
* Identify trends and propose data-driven strategies to improve logistics efficiency and customer satisfaction.
Cross-Functional Collaboration & Process Improvement
* Lead cross-functional initiatives with internal teams (Operations, IT, Customer Service) to drive logistics improvements.
* Identify and document best practices in transport operations within the industry and across the Inditex group.
* Work closely with the IT department to lead and implement logistics technology projects that enhance operational efficiency.
* Ensure cost control of the global courier network, aligning expenses with budget targets.
* Analyze budget deviations and propose cost-saving measures in transport operations.
New Market & Expansion Support
* Support the implementation of new transport operations aligned with global expansion strategies.
* Coordinate logistics process adaptations for new market entries, ensuring operational excellence.
Key Qualifications
* 8+ years of experience in transportation, logistics, or e-commerce operations.
* Bachelor’s degree in Industrial Engineering (Operations Management), Business Administration, Mathematics, Data Science, or related fields.
* Specialized training in Supply Chain, International Trade, or E-Commerce is highly valued.
* Advanced proficiency in English (Spanish is a must).
* Advanced proficiency Python.
* Strong analytical and data-driven mindset, with experience handling large datasets and drawing actionable insights.
* Excellent problem-solving skills, with the ability to anticipate operational challenges and implement proactive solutions.
* Strong cross-functional collaboration skills, with experience coordinating with corporate and external partners.
* Ability to work independently, with a proactive approach to continuous improvement.
* Passion for fashion and digital commerce.
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