Your career starts now… We are a renowned European world leader in consulting, digital services and software development with 56,000 employees in almost 30 countries and more than 4,000 employees in Spain. We focus on people; their growth and their professional development is what makes us grow and improve constantly. We are passionate about the digital world and just like you we are looking for the greatest adventures. We want your day to day to be your source of inspiration. We want you to learn, to have fun, to grow and most importantly to enjoy to the fullest.
If you want to be a part of a “Great Place to work” company ...just keep reading!
Job Description
As a Conversational AI Manager, you will be responsible for managing the customer relationship and overseeing ITIL-based process management for world-class AI Conversational System solutions within the company. You will possess extensive cross-domain knowledge of AI-driven technologies and business processes related to conversational interfaces.
You will map and document the impact of new requirements on existing and future AI services. You will work closely with customer business analysts, AI system developers, project service managers, third-party providers, and senior management to ensure the successful implementation of desired AI-driven business services.
Responsibilities / Tasks:
* Lead a team of up to 3 people in managing Service Management priorities, defining quarterly priorities, and overseeing their delivery.
* Drive strategically selected topics, such as customer revenue planning and customer targeting, to support business growth.
* Shape the strategic business roadmap for the implementation of Conversational AI solutions.
* Actively participate in the full IT process by providing and developing cost-effective IT services that contribute to the company’s service portfolio.
* Participate in the definition of key indicators and relevant parameters of the service, including costs, quality, capacity, business continuity, and IT security.
* Coordinate standard solutions and customer needs, managing both human and technical resources effectively.
* Coordinate continuous service improvement initiatives to ensure ongoing optimization and alignment with client expectations.
* Engage and maintain strong relationships with customers, clients, and suppliers to ensure smooth collaboration.
* Collaborate closely with project management and technical teams to meet client needs, ensuring the delivery of high-quality and efficient solutions.
Qualifications:
* Senior to Principal Consultant with experience to steer up to 3 people and still drive operatively selected topics.
* Background as Management Consultant with Business & IT focus (no developer, but rather business background working in IT environment).
* Ideally experience in IT Service Management (e.g., ITIL) and/or IT Project Management.
* Self-organized and structured person capable of thinking strategically.
* Experience in working with international teams in a multicultural environment.
* Experience in complex technical solutions.
* Minimum of 5 years’ experience as Project Manager.
* Languages: German and Spanish is a plus.
What do we have for you?
* 23 days annual leave.
* Continuous training: technical and transversal skills and languages. We provide access to several certifications and accreditations and learning programs with our main technological partners, online platforms, and more.
* Life and accident insurance.
* Flexible benefits program (health insurance, meal vouchers, childcare vouchers, mobility, and training).
* “Privilege Club” access, where you will find deals for several brands.
* Detailed and personalized onboarding. We’ll be with you in every step of the way so you can feel #soprano from the very beginning.
* Recreational spaces in our offices because work and fun go hand in hand.
* Companionship and great working environment because we know how important the power of togetherness is.
And most importantly, you’ll have the opportunity to develop your professional career with us. Together we’ll create an individualized career development plan. We’ll establish goals and we’ll make sure we achieve them together. Your priorities will be ours.
Your voice will be heard! - Join us and be part of something bigger!
The world is how we shape it.
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