Take your career to the next level with Amaris Consulting as a Helpdesk Support Analyst, Become part of an international team, thrive in a global group with €800M turnover and 1,000+ clients worldwide, and an agile environment by planning the kickoff and follow up on projects. Join Amaris Consulting, where you can develop your potential and make a difference within the company.
WHAT WOULD YOU NEED?Experience with desktop and mobile operating systems (e.g., Windows, macOS, iOS, Android)Knowledge of desktop and mobile application software (e.g., Office 365, Outlook, Microsoft Teams)Proficiency in English and Spanish (both verbal and written)Strong customer service orientation and communication skillsAbility to manage technical tickets efficiently, ensuring resolution or proper escalationCommitment to maintaining up-to-date technical knowledge and best practicesFamiliarity with IT support delivery models (phone, chat, email, deskside, self-service)
WHAT WILL YOU DO?Provide first-line technical support to users across global locationsDiagnose and resolve IT-related issues related to operating systems, applications, and devicesLog, track, and manage incidents and service requests using the ticketing systemEscalate complex issues to the appropriate teams following established proceduresDeliver support through multiple channels: phone, chat, email, and in-person when requiredContribute to continuous improvement by documenting solutions and updating knowledge basesEnsure high customer satisfaction through timely and professional service delivery