About Valeria
Valeria is building the future of HR and payroll in Spain. We're an AI-native platform that automates contracts, payroll, and compliance for companies with high employee turnover (hospitality, delivery, events, agriculture). We're rethinking how an entire industry works — moving from manual, error-prone processes to intelligent automation.
We're a fast-growing startup backed by top investors, disrupting a €5B+ market that's still stuck in spreadsheets and legacy software.
The Role
We're looking for an Account Manager who's obsessed with making clients successful and with fixing the processes that get in the way of that.
You'll be the primary point of contact for a portfolio of clients. But this isn't a classic account management role: you'll spend a meaningful part of your time mapping where communication flows break down, documenting friction as technical stories, and working with product and engineering to make things better. You manage accounts and you make them better.
What You'll Do
Own your client portfolio
* Be the primary point of contact for a portfolio of accounts
* Run regular check-ins, QBRs, and health reviews — you know what's happening in each account before the client has to tell you
* Identify churn signals early and act proactively
* Spot expansion and upsell opportunities organically through the relationship
* Manage escalations: coordinate with CS Specialists for complex payroll questions, own the client communication throughout
Improve how we communicate and operate
* Map and optimise client communication flows: identify where clients get confused, where responses are slow, where the process breaks
* Document friction points as clear technical stories or process proposals that product and engineering can act on
* Work with the Ops Lead to turn recurring client pain points into scalable fixes
* Define and improve playbooks for common client scenarios: onboarding, incidences, product changes
* Be the bridge between what clients experience and what the team needs to build
Feed the product
* Collect structured feedback and translate it into clear requirements with context
* Identify patterns across accounts, not just individual complaints, but systemic issues
* Own the client perspective in product conversations, you know the edge cases better than anyone
* Validate new features with your accounts before and after release
* Deliver regular Voice of Customer insights to Product & Engineering
Who You Are
* 2–4 years in Account Management, Customer Success, or a similar client-facing role, ideally in SaaS or HR tech
* Ability to identify a broken process and describe it clearly. You don't just flag problems, you map them
* Comfortable writing technical stories or structured process documentation that engineering and product can use
* Strong communicator: you adapt your message to a non-technical HR manager and to an engineer in the same day
* Analytical mindset: you track metrics, spot patterns, and flag risks before they become problems
* Fluent Spanish + professional English (our clients are Spanish, our team is international)
⭐ Bonus points:
* Experience with payroll, HR tech, or compliance-heavy products
* Familiarity with tools like Notion, HubSpot, Intercom, or similar
* Experience working with SMBs or mid-market clients
* Basic understanding of APIs or integrations (you don't need to build them, but you need to understand them)
* Background in consulting, project management, or process improvement
You'll thrive if:
* You get energised by fixing things that shouldn't be broken
* You're comfortable having a strategic conversation with a founder and then writing a technical story for engineering
* You see patterns across clients and can't help but want to systematise them
* You're equally comfortable in a CRM, a process doc, and a client call
* You're obsessed with client experience but pragmatic about what to fix vs. what to automate
What We Offer
* Competitive compensation: €35,000 – €45,000 gross salary + equity
* Free lunch when you're at the office (thanks to Nora)
* Flexible remuneration with Coverflex
* Flexibility: Hybrid setup (HQ in Barcelona), 60 days/year remote work from anywhere, unlimited PTO
* Mission-driven work: Transform how payroll and HR are done in Spain — solve real problems for real businesses and their employees
* Founding team impact: Join early enough to shape how we serve and grow our client base
* Ownership and autonomy: Direct collaboration with founders, your voice matters in product, process, and positioning decisions
* Modern culture: We care about client outcomes, honest feedback, and building things that actually work
Why Join Valeria Now?
* Timing: We're past the idea stage with real customers and revenue, but early enough that you'll define how we scale
* Market opportunity: €5B+ market in Spain, every company with employees needs payroll, and current solutions are outdated and painful
* Product-market fit: We're solving a painful, expensive problem with a product customers actually love