Overview
At Roche you can show up as yourself embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections where you are valued, accepted, and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop, and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche where every voice matters.
The Identity Management Support team manages and operates the solutions and components used to provide customers with Directory and Identity Management Services using SailPoint. We are part of a global Roche Digital Technology group (RDT). In this role you are mainly responsible for the Identity Management environment with a strong focus on cloud environments. This includes the design of new solutions, consultancy, maintenance, performance, tactical lifecycle management, and continuous improvement of the underlying technologies.
Responsibilities
Strong background in IAM concepts at design level and evolution in Cloud environments, especially Azure.
Contributes to the design of new solutions based on SailPoint and PingFederate AD Privilege Access Management.
Expert knowledge on the key Identity Management Systems. Act as a mentor and a reference for the team and peers. Work in close contact with stakeholders and provide the right level of consultancy.
Ensure regular interactions with the Managed Service Provider, ensuring adequate training level and knowledge sharing. Focus on continuous improvement and development of the service.
Coordinates within the team all quality relevant topics and ensures compliance to Roche validation approach.
Ensure continuous improvement of the components and underlying infrastructure supported by the team. Act as operation expert in the release management activities.
Provide 2nd and 3rd level support. Manage and support the Identity Management Infrastructure, its associated components and applications.
Responsible for platform design, installation, daily administration, technical support and maintaining consistent configuration.
Proactively monitor systems and platforms for performance, availability and capacity management and ensure that the solution and component are resilient.
Ensure high level of customer satisfaction in promptly responding to escalations.
Perform all administrative processes and procedures to ensure that the solutions and components meet defined SLAs for availability and performance.
Relevant concepts of Agile frameworks and ITIL, GxP, and Project Management are understood, implemented and followed (including Request Management, Incident Management, Change Management, Qualification & Validation, and Project Management).
Actively focus on self-development in creating actionable plans to improve.
Who you are
You are someone who wants to drive your own development and is highly curious. You are looking for a company where you have the opportunity to pursue your interests across functions and geographies, where a job title is not considered the final definition of who you are but the starting point.
5-7 years of experience working in a major global organization, preferably in a regulated industry and in providing solutions aligned with standards, security, validation, capacity, and high availability.
Bachelor's Degree in computer science, engineering, or related discipline; or recognition of prior working experience which is equivalent.
Strong hands-on technical skills with an IT operations background. Expert knowledge on infrastructure technologies, business processes and applications with a focus on SailPoint IQ Identity Governance and Access Identity Management technologies and PingFederate.
Strong understanding of Computer Systems Validation and working experience in a validated environment.
Good understanding of IT Security systems and landscape with in-depth knowledge of Directories, Identity Management and Privileged Access Management technologies.
Industry accredited certification is desirable. Willingness to continually acquire and maintain the technical skills appropriate to the requirements of this position.
Proactive, collaborative and supportive approach when interacting with colleagues.
Committed to operational excellence with willingness to cross-train and to learn additional technical expertise.
Strong customer focus and a highly responsive service delivery and support ethic.
Adaptable to change in a large organization.
Excellent communication, negotiation and documentation skills.
Proven interpersonal skills to interact effectively with individuals in multiple countries and in varying cultures.
Strong verbal and written English.
Who we are
A healthier future drives us to innovate. Together more than 100,000 employees across the globe are dedicated to advancing science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity and keep our ambitions high so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future together.
Roche is an Equal Opportunity Employer.
Required Experience
Senior IC
Key Skills
Cluster, Billing, External Audit, Entry Level, Maintenance Engineering
Employment Type
Full-Time
Experience
years
Vacancy
1
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