About Us - Canary Technologies
Canary Technologies is revolutionizing the hotel industry with modern software powered by Canary's hospitality-specific AI platform. Used by over 20,000 hoteliers across 90+ countries, Canary equips hoteliers with the technology to work smarter and impress their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Recognized as a 2024 Deloitte Technology Fast 500 company, a Most Innovative Company by Fast Company, and a HotelTechReport Best Place to Work, Canary is backed by top Silicon Valley investors including Y Combinator, FPrime, and Insight Ventures. Join us in shaping the future of hospitality!
About the Role
We are seeking a proactive and driven Customer Success Manager (CSM) to join our EMEA-focused team. You will be essential in ensuring successful deployments, fostering long-term client relationships, and expanding Canary's presence within Mid-Market and SMB accounts across EMEA. Collaborating closely with Customer Success, Sales, and Product teams, your work will support client success and growth, contributing to Canary's strategic regional goals and shaping the future of hospitality technology in EMEA.
Responsibilities
1. Product Expertise: Deeply understand Canary’s products to effectively communicate their value to clients.
2. Client Onboarding: Lead onboarding, including gathering requirements, conducting webinars, and initial account setup for a smooth start.
3. Drive Customer Value: Partner with clients to understand their goals, demonstrate solutions, and minimize time-to-value.
4. Relationship Management: Build and maintain relationships with key stakeholders, identify growth opportunities, and collaborate with Sales for expansion.
5. Portfolio Growth: Manage a book of business, proactively identify growth opportunities, and partner with Sales to expand.
6. Strategic Insight: Act as a trusted advisor, resolving client challenges and aligning with Canary’s goals.
Qualifications
* Bachelor’s degree
* Italian language proficiency
* 3–5 years of Customer Success experience in SaaS
* Experience onboarding clients through complex technical challenges
* Managing accounts with annual contracts of $20K–$100K
* Strong organizational and communication skills
* Analytical mindset and collaborative nature
* Confidence, charisma, and growth-driving ability
* Proficiency with technology and adaptability
* Familiarity with hospitality technology is a plus
We also promote a fun and exciting work environment with benefits such as:
* Canary Days: Monthly days off for recharge
* Self Improvement Club: Personal goal sharing and budgets for growth
* Professional Development: Budget for cross-functional growth conversations
* Travel Reimbursement: Visit offices with stipends
* Personal Travel Reimbursement: Hotel stay credits with Canary partners
Canary Technologies is an equal opportunity employer, committed to diversity and inclusion in all aspects of employment.
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