The Technical Support Specialist (TSS) provides primary high-quality post-sales technical and scientific support for IdyllaTM instruments and assays, supporting customers and distributors in the effective and reliable use of the system.
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Asegúrese de leer detenidamente la información sobre esta posibilidad antes de presentar su candidatura.
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He/She gives trainings & demonstrations to end-usersHe/She provides efficient versatile customer support including remote as well as on-site installations, email and phone inquiries, application support, workflow analysis, planning and troubleshooting.The Technical Support Specialist supports the execution of global marketing & sales actions in the designated Territory and proposes local marketing & sales actions where needed.
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Instrument installations, upgrades and system maintenance;Ensure that end-users in the region have access to application support as needed through email, phone, and on-site visits;Conducts end-user trainings;Participate in product launches in the region by providing training to distributors and end-users;A Master's degree in a scientific orientation or equivalent through experience and/or training;~ Experience in working within the diagnostics or medical device industry is preferred;~Self-starter, Experience in working independently with little direct supervision;~ Documented experience with delivering technical and/or scientific training;~ Applied knowledge of MS Office (Excel, PowerPoint, Word, Outlook);~ Applied knowledge of CRM, preferably Salesforce;~ Excellent English communication skills, both verbal and written;~ Fluent in local language(s) of the respective region : Spanish and Portuguese. xugodme
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You will have freedom to shape your work and shape your job where you deem it necessary: we value your input.