Main Functions
* Provide guests access to all that Barcelonas and Cataluña has to offer.
* Offer a warm, sincere, and personalized welcome to all guests.
* Create special conversations with guests to identify personal preferences and record them in each guest's profile history.
* Have in-depth knowledge of directions, travel times, costs, and various forms of transportation.
* Maintain a constantly updated database with extensive information about city highlights.
* Demonstrate firsthand knowledge of recommendations through thorough research.
* Be proactive and able to anticipate guests' complete requirements to ensure a successful experience.
* Inquire about the success or enjoyment of the recommendations made.
* Maintain a sufficient level of brochures, maps, and handouts.
* Know how to work with GoConcierge Software.
* Be knowledgeable of all in-house and arriving guests.
* Be aware of all daily events in the hotel.
* Arrange tickets for theatre, sporting events, and local attractions.
* Make and confirm dining reservations.
* Arrange for package delivery and pickup for guests.
* Provide guests with confirmation cards for dining reservations, transportation, theatre tickets, etc.
* Communicate all important details to management and colleagues.
* Maintain a clean, neat, and organized desk.
* Act as a guide when guests ask for directions and assist them physically to their destinations within the hotel.
* Provide clear directions for guests traveling outside the hotel.
* Respond to all guest needs and requests.
* Perform other activities as deemed appropriate by the Chief Concierge or Director of Rooms.
* Participate in other projects as assigned by hotel management.
Requisitos
* Good knowledge of Barcelona
* Fluent in English and Spanish
* Flexibility
* Teamwork
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